Manager, Media Engineering

Your New Role:

We are seeking a Media Engineering Manager to lead the technical evolution of Keystone, an internal production technology platform that serves as the front door to the content supply chain. Keystone supports productions from initial intake through final asset delivery, connecting production teams, vendors, QC, localization, media operations, and internal distribution systems. 

This role sits at the intersection of media engineering, software development, post-production operations, and platform delivery. The Media Engineering Manager will be responsible for leading a development team, designing scalable media workflow solutions, supporting intersystem integrations, and ensuring Keystone continues to meet the needs of a growing portfolio of shows, users, vendors, and operational workflows. 

This role requires a hybrid skill set: deep AV media engineering expertise, traditional hands-on-keyboard software development capability, and the ability to lead engineers in a complex, business-critical production environment. 

This is not a traditional enterprise application role. Keystone is a complex, operationally critical platform used daily by internal and external teams working under tight production schedules, high asset volume, and strict delivery requirements. 

Responsibilities:

Engineering Leadership & Team Management 

• Lead, mentor, and manage a team of software engineers, media engineers, and technical contributors supporting Keystone 

• Provide technical direction across platform architecture, workflow automation, integrations, and media pipeline execution 

• Balance hands-on engineering contribution with people leadership, delivery management, and technical oversight 

• Partner with product, operations, and architecture leadership to translate business and workflow needs into scalable technical solutions 

• Establish engineering standards, development practices, documentation expectations, and delivery discipline across the Keystone team 

Media Workflow & Platform Expertise 

• Develop and maintain a deep understanding of end-to-end production, post-production, and distribution pipelines 

• Design multi-functional media workflows involving data I/O, transcode, QC, localization, metadata enrichment, packaging, and final delivery 

• Identify workflow gaps, technical bottlenecks, and manual workarounds that can be improved through automation, integration, or platform enhancement 

• Bring practical media engineering judgment to decisions involving file formats, metadata, essence, package structures, and downstream delivery requirements 

Systems, Integrations & Automation 

• Lead technical integration efforts across AWS, SDVI Rally, MAM systems, internal media platforms, vendor systems, QC tools, transcode services, localization workflows, and delivery endpoints 

• Design and support intersystem integrations using APIs, event-driven workflows, scripting, data mapping, and middleware patterns 

• Partner with architecture and infrastructure teams to ensure Keystone integrates reliably with broader enterprise systems 

• Troubleshoot complex issues across connected systems, including failed jobs, missing metadata, file movement errors, transcode failures, QC exceptions, and delivery blockers 

• Improve workflow observability through logging, monitoring, status tracking, reporting, and operational dashboards 

Hands-On Engineering & Delivery 

• Contribute directly to technical design, code review, scripting, integration logic, and platform development as needed 

• Help decompose complex technical and operational needs into actionable engineering work 

• Support backlog refinement, sprint planning, solution design, release planning, and production deployment activities 

• Ensure engineering work is delivered with appropriate quality, scalability, security, and operational supportability 

• Drive continuous improvement across development practices, technical documentation, platform reliability, and release execution 

Cross-Functional Leadership 

• Serve as the primary technical bridge between: 

• Keystone engineering team and chief architect 

• Product management and engineering teams 

• Media operations, QC, localization, and delivery teams 

• Vendors and external technology partners 

• Infrastructure, security, architecture, and enterprise platform teams 

• Lead technical alignment across multiple brands, workflows, production types, and operational stakeholder groups 

• Communicate complex technical concepts clearly to both engineering and non-technical audiences 

• Support decision-making in environments where production urgency, platform stability, and long-term scalability must be carefully balanced 

Operational Reliability & Support 

• Understand how engineering decisions impact: 

• Internal and external user onboarding 

• Asset ingest, movement, storage, and tracking 

• Transcode, QC, localization, packaging, and delivery pipelines 

• Metadata exchange and downstream system dependencies 

• Vendor handoffs and external partner integrations 

• Security, access control, and content protection requirements 

• Production support, incident response, and escalation paths 

• Partner with support and operations teams to reduce recurring issues, improve root cause analysis, and strengthen platform reliability 

• Help ensure Keystone can evolve without disrupting active shows, in-flight deliveries, or critical production deadlines 

What Makes This Role Unique 

• Keystone is a business-critical platform with no simple fallback 

• The role requires both media engineering fluency and practical software development expertise 

• The platform supports internal users, external vendors, QC technicians, localization teams, metadata operators, and supply chain stakeholders 

• The engineering team must support both high-volume television workflows and theatrical production needs 

• Success requires comfort operating in environments where production schedules move faster than typical software release cycles 

• The role combines people leadership, technical architecture, hands-on implementation, and operational accountability 

Qualifications 

• 7+ years of experience in media engineering, software engineering, platform engineering, or technical delivery roles 

• 3+ years of experience leading engineers, developers, media engineers, or technical teams 

• Strong understanding of media supply chain, post-production, localization, QC, mastering, packaging, or content delivery workflows 

• Hands-on experience with software development, scripting, APIs, integrations, databases, cloud services, or workflow automation 

• Experience working with MAM systems, workflow orchestration platforms, media processing systems, or enterprise content platforms 

• Proven ability to lead technical teams through complex system integrations and production-critical delivery efforts 

• Strong troubleshooting skills across media workflows, system integrations, metadata exchange, and operational support issues 

• Ability to communicate effectively with technical teams, production stakeholders, vendors, and executive leadership 

Preferred Experience 

• SDVI Rally or comparable media workflow orchestration platforms 

• MAM, DAM, CMS, or media asset lifecycle systems 

• Transcoding, automated QC, mastering, localization, packaging, and delivery workflows 

• IMF, ProRes, mezzanine formats, proxies, captions/subtitles, audio deliverables, metadata, and distribution packages 

• API-based integrations, message queues, event-driven workflows, cloud storage, and media pipeline automation 

• AWS, cloud media services, serverless workflows, or scalable cloud-based processing environments 

• Modern web based application technologies (react, nest, node, tailwind, prisma, typebox, etc) 

• Vendor integrations and external partner workflows 

• Internal enterprise platforms rather than consumer-facing applications 

• Experience supporting high-volume, deadline-driven media operations 

• Industry-recognized credentials or training in cloud architecture, software engineering, Agile, project delivery, media systems, or management practices