Back to search
Job DetailsJob Location: Courtyard by Marriott San Francisco Airport Burlingame - Burlingame, CA 94010Salary Range: $21.00 - $22.50 HourlyJob Shift: GraveyardThe Houseperson plays a crucial role in ensuring guests have a pleasant and comfortable stay throughout the night. Their main responsibility overnight is to maintain the cleanliness and organization of the hotel's public areas and assist with guest requests. They do more than just tidy up spaces overnight; they uphold the high cleanliness standards Marriott is known for. Being detail-oriented, managing time well, and having a strong work ethic are essential for this overnight position. The Houseperson also collaborates with other hotel departments overnight to promptly respond to guest needs and requests. A successful Houseperson not only excels in maintaining the hotel's public areas throughout the night but also possesses a positive attitude, good teamwork skills, and is committed to providing excellent service to enhance the guest experience. Essential Duties and Responsibilities (Other duties may be assigned): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Clean and maintain all common areas of the hotel, including hallways, lobby, and public restrooms Manage and stock housekeeping carts with necessary supplies Handle guest requests promptly and professionally Perform regular cleaning tasks such as carpet shampooing, floor polishing, and furniture maintenance Assist with laundry duties, including washing, drying, and folding linens Ensure all cleaning equipment is properly maintained and stored Follow all safety protocols and procedures to maintain a safe working environment Collaborate with other hotel staff to provide excellent customer service to guests Attend training sessions and meetings as required to stay updated on hotel policies and procedures Other Essential Job Duties: (Continued) Attends hotel and department meetings and other functions required by management when possible Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper Must be available to work weekends and holidays Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes. Must maintain high standards of personal appearance and grooming. Wears name tag at all times when at work Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace Be familiar with all policies and hotel rules, and hotel terminology Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work QualificationsQualifications Requirements: A minimum of 1 year of progressive experience in hotel housekeeping Minimum age requirement of 18 years Knowledge and Skills: Proficiency in multitasking is essential Ability to meet the needs of others in a dynamic and fast-paced setting Possess a friendly demeanor and the ability to address guest requests and concerns promptly and courteously. Proficiency in using cleaning equipment and supplies, including vacuums, mops, and disinfectants, to sanitize bathrooms and other room areas. Understanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staff. Capability to perform physically demanding tasks such as lifting, bending, and standing for extended periods. Knowledge of safety protocols to handle chemicals Ability to keep track of room supplies, restock as necessary, and maintain an organized work area. Reasoning Ability: The Houseperson must have strong reasoning skills to make sound decisions and prioritize tasks, ensuring cleanliness in guest areas and public spaces. They need to quickly adapt to changes, assist room attendants with special requests, and address issues during their shift. Their support is vital in stocking supplies and preparing rooms for guests, contributing to efficient housekeeping services. Physical Demands: Reasonable accommodations may be available for individuals with disabilities. Continuous standing Frequent walking No sitting Normal neck motion Maximum carrying weight up to 10-25 pounds (supplies) Carrying distance up to 20 feet Moderate reaching Intermittent overhead lifting Frequent waist to chest level lifting Intermittent floor level lifting Occasional climbing on a stool No crawling Seldom balancing Intermittent crouching Intermittent kneeling Pushing and pulling maximum weight up to 150 pounds is intermittent (Housekeeping cart) Intermittent pushing and pulling to vacuum, open, and close drawers Frequent bending and twisting when washing bathrooms Continuous standing and reaching when cleaning bathroom surfaces Continuous and repetitive use of hands (hold, grip, grasp, finger, feel) Continuous use of feet Must be capable of climbing and descending stairs during the shift Frequent lifting and moving of linens and towels Regularly dusting and wiping surfaces Frequent trash removal Regular window and mirror cleaning Occasional lifting of furniture to clean underneath Work Environment: The work environment for the Houseperson position at Courtyard by Marriott is designed to be both comfortable and efficient. As a Houseperson, you will primarily work indoors overnight, ensuring that common areas are cleaned and maintained to the highest standards. The atmosphere is one of teamwork and professionalism, where attention to detail and a positive attitude are highly valued. • The setting in the work environment is primarily inside. This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Learn more about this Employer on their Career Site
