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At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.Â
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As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
The Breakdown
The Burton Guides are on a mission to welcome one of our experienced seasonal staff to join us full time, year round. This posting is open to prior seasonal staff only, with a strong preference to have been on the team for Winter 2025/2026 and our transition to the Gorgias platform.
The daily work required of the year-round role is identical to the seasonal position, without the seasonal start and end dates. You’ll be expected to leverage your tenure and perspective to surface gaps and collaborate on solutions in the off-season, assist in training the seasonal staff, and operate independently whenever appropriate.
The start date for this role is as soon as possible.
What You Get to DoÂ
- BE the voice of Burton – via phone, chat and email – delivering best-in-class support
- Guide customers through product, order and warranty questions with patience and expertise
- Help riders find the perfect gear for their needs across Burton and Anon
- Build one-on-one customer relationships, treating each interaction with care
- Share feedback that helps evolve our customer experience and product development
- Meet productivity and quality levels
- Stay current on product launches, tech updates and training
- Collaborate with eComm, Retail, Warranty and HQ teams to keep the stoke high
- Participate in mentoring and coaching designed to help you grow
What You'll BringÂ
- Required, No Exceptions: Minimum of one full winter season as a Burton Basecamp Guide.
- A flexible, positive attitude built for fast-paced, high energy environments where change is the constant
- Curiosity and the confidence to figure things out independently
- Accountability and the confidence to say “I need help!”
- Clear written and verbal communication skills; comfort with digital tools
- Familiarity with Gorgias and Shopify are strongly preferred
Where You’ll Work
Our Burlington, VT HQ is unlike any other office—flagship store, skate parks, and steps from trails and the lake. We also have a Montreal hub with its own great vibe and many French-speaking staff. In-person collaboration is encouraged 3+ days/week; fully-remote roles are available for strong candidates with strong, reliable internet required.
Benefits & Perks:
Burton’s benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, HSA with company contribution, fitness reimbursement and paid-time-off.
Burton’s perks include fun stuff like season pass or reimbursement, ride days, and pro deals. You are also able to earn gear credit through our seasonal incentive program. And with several grass-roots initiatives within the company, you might also choose to become part of our mentoring network or action groups. No matter your personal style, we are a team that works hard together while having as much fun as possible.
Learn more about this Employer on their Career Site
