Omni Retail Operations Specialist

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. 

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown: 

The OMNI Retail Operations Specialist focuses on managing the in-store OMNI Channel technology and operational processes. This role involves collaborating with various teams to enhance sales and fulfilment, improve customer engagement, and streamline processes within the mobile point of sale (mPOS).

What You Get to Do: 

• Leverage technology tools and mPOS platform (NewStore) to streamline operations and enhance customer shopping experience. 
• Oversee the in-store OMNI channel processes of fulfilment, remote sales, exchanges, and returns. 
• Works with digital and retail teams to execute regional safety stock strategies, promotions, and product launches.
• Collaborate with internal finance and operations teams to support the management of retail business operations.
• Compare inventory and transactional data between ERP and MPOS systems, performing weekly audits and analysis to keep systems aligned.  
• Assists with on-going mPOS enhancements performing testing and training on new features and functionality.
• Gathers feedback from retail teams to drive continuous improvements to the OMNI channel shopping experience.

 
What You'll Bring to The Team:

• 2-3 years of within a retail or digital operations role.
• Experience with point of sale, order management, and ERP systems
• Advanced Microsoft Excel skills
• Strong written and verbal communication
• Analytical and critical thinking
• Ability to analyze large data sets
• Willingness to learn and collaborate with the team

Core Capabilities That Would Help You Succeed in This Role:

• Strong understanding of retail operations, including sales, inventory management, and customer service.
• Experience with mobile commerce and app-based retail experiences

How Your Success Will Be Measured:

• Operational KPIs: Develop and track key performance indicators (KPIs) that measure operational efficiency, customer satisfaction, and overall business performance.
• Alignment with Burton’s Trail Map: Establish and drive operational goals that directly align with Burton's strategic objectives and long-term vision, ensuring a clear path for growth and success.

More Info to Seal the Deal: 

Burton’s benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, and paid time-off. Other perks include a discounted season pass, free lessons, product discounts, free demo equipment, ride days, casual work environment, and many more…