- Equipment Maintenance: Perform routine inspections, maintenance, and repairs on servers, networking hardware, and other data center equipment.
- Monitoring and Reporting: report and monitor anomalies or performance issues to supervisors.
- Incident Response: Assist in troubleshooting and resolving hardware, connectivity, or environmental issues to minimize downtime.
- Installation and Decommissioning: Install, configure, and decommission hardware, cabling, and infrastructure components as needed.
- Environmental Control: Ensure optimal operation of power (e.g., UPS, PDU) and cooling systems (e.g., HVAC, CRAC units) to maintain a stable environment.
- Security Compliance: Follow physical and digital security protocols to protect data center assets and ensure compliance with standards (e.g., ISO 27001).
- Documentation: Document and labeling accurate records of equipment inventory, maintenance activities, and incident reports.
- Team Support: Collaborate with other technicians and IT teams to execute projects and maintain operational standards.
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Electrical Engineering, or a related field is a plus.
- Certifications (Preferred): CompTIA Server+, Data Center Technician Certification (DCT), , ITIL Foundation.
- 1-3 years of experience in a data center, IT support, or technical maintenance role.
- Hands-on experience with hardware installation, cabling, or troubleshooting is preferred.
- Knowledge of server hardware (e.g., Dell, HP, Cisco) and networking equipment.
- Familiarity with power systems (e.g., UPS, PDU) and cooling technologies (e.g., HVAC).
- Basic understanding of operating systems (e.g., Windows Server, Linux) and diagnostic tools.
- Ability to read and follow technical manuals, schematics, or wiring diagrams.
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