Administrative Support Specialist

Overview

Administrative Support Specialist

Pay starting at $16.50/hr 

Select Medical is one of the nation's largest providers of specialized acute and post-acute care. Its network of nearly 50,000 employees operates or supports 102 hospitals specializing in long-term acute care, 35 medical rehabilitation hospitals, and more than 2,100 outpatient clinics offering physical and occupational therapy. In addition, Select Medical offers urgent care at close to 500 locations through our Concentra brand. It also offers physical therapy and/or athletic training to approximately 300 high schools, colleges, and professional sports teams. Ensure that clean claims are printed or transmitted electronically on a timely basis.

The Administrative Support Specialist will provide support to both the central business office and hospital staff by fulfilling all records requests regarding outstanding accounts receivable. Inventory, review, follow up, and respond to all medical records and itemized bill requests as required for payment. Send out priority mail for the department and document the tracking information for our records. Compile information for patient and insurance refund packets. Communicate with facilities and/or patients regarding additional information needed for payment of claims. Document in the Medhost system all verbal and written activities relative to that account. Performs other duties and special projects as assigned.

Responsibilities

• Inventory, review, follow-up, and respond to all medical records and itemized bill requests as required for payment.
• Send out priority mail for the department and document the tracking information for our records.
• Compile information for patient and insurance refund packets.
• Communicate with facilities and/or patients regarding additional information needed for payment of claims.
• Document in the Medhost system all verbal and written activities relative to that account.
• Performs other duties and special projects as assigned.

Qualifications

Required:

• High school diploma or equivalent required.
• One year of customer service experience Retail/Hospitality/Banking/Healthcare

Preferred:

• Knowledge of indemnity insurance practices, contracts, and managed care is ideal.
• Computer Skills
• Microsoft Office: Outlook, Word, and Excel.
• Ability to work with multiple programs simultaneously.
• Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
• Professional Skills:
• Accuracy and attention to Detail
• Organized
• Good time management skills in order to meet deadlines.
• Ability to multitask
• Ability to work independently and as part of a team to reach mutually established goals.
• Flexible and open to change
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Previous experience in a metrics-based role, where production/quality standards are upheld.

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Working Conditions/Physical Demands:

• Office Environment
• Sitting for extended periods of time
• Ability to lift weight up to 35 lbs. 

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Select Medical is an EOE