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Essential Functions
- Must be a self-directed, professional, clean work appearance, organized, with strong verbal and written communication skills.
- Excellent customer service. Candidate must be able to work with customers and leave them with a positive image of ACS at the end of each interaction.
- Ability to check in rental units and determine if they are ready to be rented to another customer.
- Prepare and complete all rental and return documents accurately and completely.
- Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues and be able to recommend solutions.
- Candidate must have a positive attitude toward their job and the customers we serve.
- Must have a valid driver’s license and clean driving record.
- Ability to follow instructions and complete complicated processes to correct issues.
- Maintains a safe working environment by being mindful of surroundings and safe operation of equipment.
- Remain current on product and industry changes through reading and training.
- Strong service background in the equipment or service industry
- Computer skills a must. (Excel, word, operating system (PFW)
- Ability to manage multiple task at one time.
- Willing to go above and beyond for customers.
- Be a team player
- Mentor other employee in operations and growth
- Be mechanically minded.
- Ability to Travel to Train as needed.
- List should format the interview questions and candidate qualifications.
Required Skills and Abilities (Duties include but are not limited to)
- Strong phone communication skills and basic computer skills.
- Bilingual is a plus, but not required.
- Should be able to operate a forklift.
- Effectively communicate with customers, peers and management;
- Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures;
- Ability to troubleshoot issues with equipment and solve problems, including engines, electrical systems and generators. These failures will include mechanical and electrical issues.
- Ability to work with customers to determine what issues they have and what ACS can do to help correct any issues.
Education and Experience
- High school diploma or GED certificate.
- 2 years minimum experience in troubleshooting and repairing equipment.
- Military experience and training with honorable discharge a plus.
- Proven experience of customer service and customer relations.
Physical Requirements
- Use of hands/fingers, or feet during normal job requirements.
- Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment.
- Lift and/or move up to 75 lbs. (and occasionally up to 100 lbs. with assistance.)
- Hook up a trailer to a service vehicle and be comfortable driving with equipment attached.
- Be exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions (extreme heat and cold).
- Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
- Ability to climb various equipment and ladders, lift and carry equipment, tools and components weighing up to 50 lbs.
- Air Compressor Solutions performs background and drug tests prior to hiring.
Learn more about this Employer on their Career Site
