Order Management Coordinator

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities 

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

• Receive customer orders via email or electronically.

• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.

• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc. 

• Process requests for defective replacements and good stock returns. 

• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.

• Coordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.

• Daily review inventory and create shipments to strive for the best OTD performance.

• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.

• Prepare responses to requests for quotes based on customer’s needs.

• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.

• Collaborate with IT to establish and maintain IT goals and objectives for business projects

• Provide backup support for other programs.

• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.

• Occasionally engage in conference calls with all departments including customers 

• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Managerial Responsibility
 

• No direct reports. 

Travel/Shift Requirements

• Minimal Travel Required

Physical Demands

• Sitting: Frequently (up to 6-8 hours per day) – most work is done at a computer or desk.

• Standing/Walking: Occasionally – may need to move between departments or attend in-person meetings.

• Lifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).

• Reaching/Handling: Frequently – using hands and arms to work on a computer, phone, and paperwork.

• Talking/Hearing: Frequently – required for phone calls, video meetings, and team/customer interactions.

• Vision: Constant – required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).

• Typing/Keyboarding: Constant – data entry and email communication.

Skills and Abilities Required

• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed 
• High degree of accuracy and attention to detail
• Proficiency with MS Office
• Ability to navigate within ERP accounting system is preferred, but not mandatory

Education and Experience Required

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 3 years of customer service experience 
• Telecom industry experience preferred 
• Oracle Order Management experience preferred.