Service Pro I

Position Summary 

The Service Pro performs home repairs requested by homeowners during the two (2) year home warranty period. This position also completes a broad range of tasks such as carpet replacement and concrete and tile repairs. 

Essential Duties and Responsibilities

• Delivers quality and value through the daily completion of tasks 
• Collaborates with the Service Specialist to perform home repairs
• Assists with customer complaints and provides suggestions to the service specialist
• Engages in customer interactions and ensures resolution of homeowner’s concerns
• Utilizes the company’s internal systems such as ITK, HB1, and Outlook
• Develops relationships with trades and attends warranty service calls as needed
• Participates in growth and development trainings and actively develops new home repair skills
• Commits to understanding the five-phase build process and gains knowledge of other departmental processes and positions within the company
• Identifies and assesses homeowner’s needs to achieve customer satisfaction
• Adheres to safety standards and guidelines while on the job site

Qualifications and Skills

• General understanding of building principles and methods required
• Excellent time management and customer service skills preferred
• Ability to learn new software and utilize company HB1 system
• Valid driver’s license and clean driving record
• Must be at least 21 years of age to drive a company vehicle

Work Environment and Physical Requirements

• Works in both temperature-controlled and non-temperature-controlled environments, with medium to high noise levels 
• Prolonged periods of walking and standing required 
• Frequently required to climb ladders 
• Occasionally required to sit, lift, pull, and push objects weighing up to 80 pounds