Analyst II - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

Responsibilities:

• Understands stakeholder needs to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
• Collaborates with own team and across teams.
• Asks questions to obtain views from others.
• Presents their own point of view with a clear rationale, facts and figures.
• Clearly displays how their proposed solution or course of action is superior toother options by using facts/evidence to support.
• Tracks the effectiveness of solutions through KPI's. 
• Incorporates technical and financial factors when comparing different approaches to solution.

Required Qualifications:

• Minimum of a 4-year degree in Computer Science or a related discipline
• 8+years of experience in software development projects
• Strong on collaborating with various roles
• Knowledge on AI tools like Copilot-Chat or GitHub Copilot, good ability to write prompts 
• Excellent written and verbal communication skills for leadership updates 

Desired Qualifications:

• Exposure to work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed.
• Exposure to assist users and development teams in application testing and trouble shooting, and may help with test planning and configuring test solutions to validate functional and system needs.
• Experience in document processes, procedures and workflows associated with applications.
• Experience in continuous improvement efforts to create, analyze, and improve processes and solutions.
• Experience to create, maintain and present training materials for end-users.

Skills:

• Agile Practices
• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• Data Management
• Financial Management
• Technical Strategy Development
• User Experience Design

Shift:

Hours Per Week: