Maintenance Manager

Summary:

The Maintenance Manager is responsible for planning, directing, and overseeing maintenance operations across all assigned facilities and properties. This position ensures efficient operation, repair, and preventive maintenance of building systems, equipment, grounds, and infrastructure while maintaining a safe, functional, and compliant environment. The Maintenance Manager provides leadership and strategic direction to maintenance personnel, manages departmental resources and budgets, coordinates vendor services, and supports long-term facility maintenance objectives. This role serves as a key partner to the Director of Facilities in maintaining operational excellence throughout the organization.

Responsibilities:

Leadership & Team Management:

• Lead, coach, and develop Maintenance Supervisors and maintenance staff to promote a culture of safety, accountability, teamwork, and customer service.
• Establish departmental goals, performance expectations, and productivity standards.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.
• Assist with recruitment, onboarding, scheduling, and workforce planning activities.
• Ensure consistent application of policies, procedures, and safety requirements.

Maintenance Operations:

• Direct and oversee preventive, predictive, and corrective maintenance programs for all assigned facilities and assets.
• Prioritize maintenance activities and allocate personnel and resources based on operational needs.
• Monitor work order completion, service levels, and maintenance response times.
• Ensure proper maintenance and repair of HVAC, plumbing, electrical, mechanical, structural, and building systems.
• Coordinate emergency repairs and after-hours maintenance support as needed.
• Evaluate maintenance processes and implement improvements to increase efficiency and effectiveness.

Facilities & Asset Management:

• Support the development and execution of facility maintenance strategies and capital improvement plans.
• Monitor facility conditions and identify repair, renovation, and replacement needs.
• Assist in managing building inspections, equipment assessments, and lifecycle planning.
• Maintain accurate records of maintenance activities, equipment history, warranties, and asset inventories.
• Recommend equipment upgrades and replacement schedules to improve reliability and operational performance.

Inventory & Resource Management:

• Oversee maintenance inventory and warehouse operations through the Inventory Control Specialist.
• Ensure appropriate stock levels of tools, equipment, parts, and supplies.
• Monitor inventory usage and implement controls to reduce waste and optimize costs.
• Ensure maintenance personnel have the equipment and resources necessary to perform assigned duties safely and effectively.

Budgeting & Financial Management:

• Assist in developing and managing the departmental operating and capital budgets.
• Monitor expenditures and identify opportunities for cost savings and operational efficiencies.
• Review and approve purchases, service agreements, and maintenance-related expenditures within authorized limits.
• Analyze maintenance trends and resource utilization to support budget planning and forecasting.

Vendor & Contractor Management:

• Coordinate and oversee third-party contractors, service providers, and vendors.
• Review contractor performance to ensure work quality, safety, and contractual compliance.
• Obtain and evaluate bids, proposals, and service agreements as needed.
• Maintain productive relationships with vendors and external partners.

Safety, Compliance & Risk Management:

• Promote and enforce safe work practices and compliance with applicable regulations and organizational standards.
• Ensure maintenance activities comply with local, state, federal, and tribal requirements.
• Participate in safety inspections, audits, and incident investigations.
• Identify and mitigate facility-related risks that may impact employees, guests, or operations.
• Support emergency preparedness, business continuity, and disaster recovery efforts.

Administrative Responsibilities:

• Prepare reports, metrics, and operational updates for the Director of Facilities.
• Monitor departmental performance indicators and identify opportunities for continuous improvement.
• Maintain required maintenance documentation, permits, certifications, and compliance records.
• Participate in organizational meetings, projects, and initiatives as assigned.

Supervisor Responsibility:

Oversees the supervision of personnel, which includes hiring, work allocation, training, problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance; provides guidance and feedback for assigned staff.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will primarily be performed in an office environment.

• Work will be performed both inside and outside on a regular basis, in most weather conditions.
• Noise level in the work environment is usually moderate.
• Evening, weekend, and holiday shifts are required as a normal part of this position.
• Occasional local day travel, Local travel to managed businesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, and walk extended period. The employee occasionally is required to bend, climb, stoop, lift, carry, push, kneel, crouch, or crawl. The employee must regularly lift and/or move 25 pounds, and occasionally lift and/or move up to 75 pounds.

Required Qualifications:

• High School diploma or GED.
• Five (5) years of experience in facility maintenance, security management or a related area.
• Two (2) years in a supervisory or management role.
• Completion of the OSH 30-hour training course in construction safety and health or general industry, demonstrating a commitment to workplace safety and compliance.
• CPR and First Aid Certification within 90 days of hire.
• Flexibility to work evenings and weekends as required for client meetings and events.
• Valid AZ driver's license, provide a 39-month satisfactory MVR report.
• Obtain a Tribal operator driving permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs.
• Acknowledge and agree to maintain a drug-free workplace.

Preferred Qualifications:

• Associate degree in Facilities Management, Construction Management, Building Maintenance, Engineering, or a related field.
• Strong understanding of building systems, maintenance procedures, and security protocols.
• Excellent organizational, leadership, and decision-making skills.
• Ability to communicate effectively with staff, management, vendors, and external agencies.
• Proficient in using maintenance management and security software systems.
• Knowledge and experience working with Gila River Indian Community or other Native American Communities.
• Proficient in MS office and other relevant workplace tools.