Customer Service Officer

About Us 

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Job Summary

We are seeking a Customer Service Officer to provide professional customer support, assist with inquiries, and help ensure a positive customer experience. This role is ideal for someone who enjoys helping people and building strong customer relationships.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide timely and professional customer support.
• Handle routine customer concerns and inquiries.
• Maintain accurate customer information and records.
• Follow up with customers when appropriate.
• Communicate customer feedback to team members.
• Assist with customer engagement initiatives.
• Collaborate with colleagues to achieve service goals.
• Participate in ongoing training and development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional demeanor.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Positive attitude and willingness to learn.
• Reliable and adaptable.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities