Dual Hotel Security Guard

Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott

• The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate.
• We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose.
• Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview.

What is a Hotel Security Guard with McKibbon Hospitality?

As a McKibbon Security Guard, you play a vital role in creating a safe, welcoming environment for guests and team members. This position combines traditional security responsibilities with the warmth and professionalism of the hospitality industry. You will protect the property, respond to emergencies, and support guests with exceptional service.

Security Guard Responsibilities

• Ensure the safety and security of guests, employees, and property assets

• Anticipate guest needs, respond promptly, and maintain positive guest relations

• Address and resolve guest complaints to ensure satisfaction

• Maintain knowledge of hotel features, services, and hours of operation

• Respond to emergency situations and provide clear direction

• Handle disruptive guests professionally and with a customer‑focused approach

• Conduct regular property patrols, ensuring secure doors and well‑maintained stairwells

• Communicate guest information and special requests to appropriate departments

• Serve as the primary contact for emergency personnel arriving on property

• Uphold McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Qualifications

• Previous experience in a security role

• High school diploma or equivalent

• Hotel or restaurant experience (highly preferred)

• Proficiency with computers and basic math

• Strong verbal and written communication skills

• Ability to provide excellent customer service and maintain professionalism

• Security Officer license or safety training certification (preferred)

• CPR and First Aid certification (preferred)

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.