Portal Billing

Essential Responsibilities:
•    Submit customer invoices, credit memos, and supporting documentation through customer billing portals.
•    Manage portal-billed accounts from invoice submission through payment collection.
•    Monitor customer portals to ensure invoices are successfully received, accepted, and processed.
•    Investigate and resolve invoice rejections, billing discrepancies, portal issues, and payment delays.
•    Proactively communicate with customers regarding outstanding invoices, portal requirements, and payment status.
•    Partner with Sales, Customer Service, Collections, and other internal teams to resolve issues impacting payment.
•    Document customer communications, account activity, and invoice status within company systems.
•    Maintain portal tracking logs and departmental reporting tools.
•    Monitor assigned accounts, prioritize outstanding balances, and proactively follow up on past due invoices.
•    Escalate unresolved issues in accordance with departmental procedures.
•    Identify opportunities to improve portal billing processes and reduce payment delays.
•    Deliver exceptional customer service while maintaining strong relationships with internal and external stakeholders.
Qualifications:

 Required:
•    High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
•    Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, or a related business function.
•    Experience with customer billing portals and online invoice submission processes, including managing invoice uploads, resolving portal rejections, and navigating customer-specific billing requirements.
•    Strong organizational and time management skills.
•    Excellent verbal and written communication skills.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Strong problem-solving and analytical abilities.
•    Proficiency with Microsoft Office, including Excel and Outlook.
Preferred
•    Experience with Prophet 21 (P21) or similar ERP software.
•    Experience in a Shared Services or B2B environment.
•    Experience supporting industrial distribution/manufacturing

What You’ll Bring
•    Strong attention to detail and accountability.
•    A proactive approach to problem solving and customer service.
•    Ability to work independently while managing a high-volume workload.
•    Excellent communication and relationship-building skills.
•    A commitment to driving issues through resolution while supporting company cash flow objectives.

#flowcontrolgroup

#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup 
#FCG-H
#LI-SC1

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies. 
 

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.