Service Supervisor

We are looking for a talented Service Supervisor to join our team specializing in Service located in Charlotte, NC. 

In this role, you will make an impact in the following ways: 

• Lead and develop a team of Service Technicians and Team Leaders, ensuring they have the coaching, support, and resources needed to deliver exceptional service and grow professionally.
• Coordinate technician schedules and workloads to maximize productivity, optimize resource utilization, and ensure customer commitments are met on time.
• Serve as the primary link between customers and technicians by translating customer needs into clear repair plans and ensuring accurate execution of service work.
• Drive service excellence by monitoring repair quality, technician performance, and operational efficiency while maintaining high safety and quality standards.
• Provide technical and operational support to frontline teams, removing barriers to success and escalating complex issues when additional expertise is required.
• Improve customer satisfaction by reviewing quotes for accuracy, proactively communicating repair status updates, and resolving warranty and service concerns quickly and professionally.
• Champion continuous improvement initiatives by identifying process enhancements that increase efficiency, reduce downtime, and strengthen the customer experience.
• Monitor branch performance metrics, open repair orders, and operational goals to ensure timely completion of repairs, strong customer relationships, and achievement of business objectives.