Night Auditor

Job Description 

Night Auditor - NGHTAUDT 

Department: Front Office  

Reports To: Front Office Manager 

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview:  

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance. 

Key Responsibilities: 

• Financial Reconciliation:  

• Balance daily revenue and expenses. 

• Reconcile guest accounts and credit card charges. 

• Prepare and analyze daily reports. 

• Ensure accurate and timely financial reporting. 

• Guest Services:  

• Check in and check out guests. 

• Assist guests with inquiries and requests. 

• Resolve guest complaints and issues in a timely and professional manner. 

• Provide excellent customer service. 

• System Maintenance:  

• Update and maintain hotel systems and software. 

• Troubleshoot system issues and errors. 

• Back up and secure important data. 

• Security:  

• Monitor security cameras and alarms. 

• Conduct regular property inspections. 

• Respond to security incidents as needed. 

Qualifications: 

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor. 

• Strong understanding of financial principles and accounting practices. 

• Proficiency in hotel property management systems (PMS). 

• Excellent attention to detail and accuracy. 

• Ability to work independently and as part of a team. 

• Strong problem-solving and decision-making skills. 

• Excellent communication and interpersonal skills. 

• Ability to work flexible hours, including nights and weekends. 

Perks & Benefits: 

• Medical, Dental, Vision  

• Hotel Discounts  

• Paid Time Off  

• Employee Assistance program 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.  

Education
- High school diploma or GED

Skills and Experience (Essential)
- At least 18 years of age
- Basic computer skills
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)
- Work experience in the hospitality or restaurant industry
- Experience with programs such as Vision One, Galaxy, Lightspeed or RTP
- Communication in other languages is helpful