Transfer Admissions Counselor

Job Description: This position is focused primarily on the recruitment, yield, and onboarding of undergraduate transfer students and non-traditional students. This position will also support a small caseload of traditional first-year students. Direct recruitment involves the execution of a travel plan for community college visits, college nights, college fairs and prospect management. The Transfer Admissions Counselor attends all on-campus recruiting events, including weekend undergraduate open houses and weekday transfer events. In addition, review of admissions applications for an undergraduate transfer population will be required. The Transfer Admissions Counselor must be knowledgeable about all programs the University offers and about the financial aid process and various financing options. The individual will, in general, contribute to the planning and execution of Enrollment Management recruitment and retention efforts for transfer and non-traditional students. The Transfer Admissions Counselor will work closely with the Assistant Director/Transfer Success Coordinator and Senior Associate Director of Admissions to enact new strategies for recruiting, enrolling and retaining undergraduate transfer students. This position will also work with targeted first-year populations and will assist the first-year recruitment efforts.

Location: Glenside

Essential Functions:

• Admissions/Recruitment Responsibilities (60%): The Transfer Admissions Counselor will serve as the individual recruiter within an assigned territory of transfer students, and will be expected to build and sustain positive working relationships with applicants and families, community colleges, transfer counselors or other relevant stakeholders. Additionally, this individual will review and recommend admission decisions and scholarship offers for transfer students. The Transfer Admissions Counselor will provide timely and accurate information related to transfer of credits, including a preliminary credit evaluation, and collaborate with faculty and the Registrar's Office to understand the graduation timeline for students. They will help develop and execute communications plans, including but not limited to, telephone outreach, text, email and direct mail to prospective, admitted, and deposited students and parents. They will advise and counsel deposited students in their assigned transfer caseload throughout the onboarding process to ensure a seamless transition to Arcadia. The Transfer Admissions Counselor will assist with the planning and execution of on campus events for transfer and non-traditional students. Several key performance indicators will be used to evaluate the Transfer Admissions Counselor including percent of completed applications and conversion of admits to enrolled, among others. The Transfer Admissions Counselor will also be assigned as a program manager for a particular department to support first-year recruitment efforts or Community Learning Experience.
  
• Project Management (15%): The Transfer Admissions Counselor will be assigned to assist with 1-2 specific projects The individual must be able to organize tasks to reach the desired outcomes at the
  appropriate time. This individual communicates updates on the status of assignments as required, is well organized and understands his/her work in the context of the larger project.
  
• Travel & Event Participation (20%): The Transfer Admissions Counselor will be required to participate in weekend, evening and weekday on-campus and off-campus recruiting events for students including open houses, information sessions, receptions and transfer events. These events often require the Transfer Admissions Counselor to present small and large group information sessions. Within the assigned admissions territory, the Transfer Admissions Counselor executes a territory recruitment plan which may include travel to high schools, community colleges, community events and college fairs.
  
• Financial Aid Responsibilities (5%): The Transfer Admissions Counselor will counsel students and parents through the financial aid process. In addition, the counselor may assist with financial aid appointments at on campus events.

Marginal Functions:

• Perform other duties as assigned by the Senior Associate Director, Director of Admissions, Associate Vice President for Enrollment Management & Marketing and the EM leadership team, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.

Minimum Qualifications:

• Bachelor's degree, required
  
• 1-2 years experience in transfer student admissions is required
  
• Valid driver's license with a vehicle available for recruitment travel
  
• Successful completion of a background check and motor vehicle record check
  
• Available for regular evening and weekend programs and activities as well as overnight travel. Physical Requirements
  
• Ability to lift up to 35 lbs with or without reasonable accommodation

Preferred Qualifications:

• Business uses of social media

Required Knowledge, Skills and Abilities:

• Communication: Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees). Also able to give clear and complete presentations and engage large groups including varied audiences.
  
• Customer Service: Able to work professionally with prospective students, current students, parents, community college representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.
  
• Project Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.
  
• Technology: Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms.
  
• Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community.
  
• Emotional Intelligence: Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC0247