Retirement Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Retirement Benefits Call Center Representative 

ONSITE – Chesapeake, VA

Pay: $16/hour – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.

Monday – Friday | Must be available to work any 8-hour shift scheduled between 8:30 AM – 7:00 PM EST

About the role

As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls and assisting with questions related to pension and retirement benefits. You will provide information regarding defined benefit pension plans, payments, forms, account information, required documentation, and next steps.

This role requires strong customer service and communication skills, attention to detail, and the ability to effectively navigate multiple systems while assisting participants in a fast-paced environment.

Key duties

• Answer inbound calls from participants regarding pension and retirement benefit inquiries
• Assist participants with questions related to defined benefit pension plans, payments, forms, and account information
• Navigate multiple systems and tools while accurately documenting call details
• Research and resolve participant questions and concerns professionally and efficiently
• Review and explain required documentation and next steps to participants
• Maintain accurate and complete records of participant interactions
• Meet established productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure accurate and timely resolution of participant inquiries

Requirements

We’re looking for customer-focused, detail-oriented team members who can effectively manage participant’s inquiries in a fast-paced environment. To be successful in this role, you should have:

• Previous customer service and/or call center experience
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and accuracy
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills with the ability to handle sensitive or complex inquiries
• Ability to multitask while maintaining accuracy and quality
• Basic computer proficiency, including typing and system navigation
• Pension or retirement benefits experience preferred
• High school diploma or GED
• Ability to pass required background screening and drug test

What you get

• Full-time employment
• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid time off (PTO)
• Opportunities for growth and advancement

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.