Surveillance Agent (Harrah's Philadelphia)

Endorses the business objectives, ethics and values of Harrah’s Entertainment Inc.  Operates a closed-circuit television (CCTV)system to monitors casino activities and prepares reports and logs.  Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations.  Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned.  Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.  Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.