Assistant Director, Alumni and Volunteer Experience

Department

About the Department

Job Summary

Responsibilities

• Provides exceptional operational support for the Volunteer Experience team and the University of Chicago Women’s Board, including special events, committee meetings, membership operations, and data management. Following training, independently manage established Women’s Board membership and financial operations and respond directly to members regarding general inquiries and updates.
• Builds and maintains professional, responsive, and tactful relationships with Women’s Board members through telephone, email, committee meetings, luncheons, and other in-person events. Engages with award nominees, University partners, and other stakeholders regarding assigned program activities and logistics.
• Assists in executing strategies that enhance volunteer engagement across the University and collaborate with team members to implement volunteer training and stewardship programs. Independently manage the volunteer Code of Ethics intake, tracking, and oversight process.
• Supports the planning and execution of the Women’s Board grant fund and Alumni Awards program, including maintaining accurate records, preparing applications, supporting selection processes and recognition events, and adhering to established timelines and best practices. Coordinates assigned program logistics, including communications with award nominees and University partners, VIP travel, and arrangements for the spring Awards Ceremony.
• Maintains accurate constituent, alumni, volunteer, membership, and program data. Prepares custom and ad hoc reports, spreadsheets, graphs, charts, presentations, summaries, and other information using various sources. Independently pulls and distributes established reports for the Volunteer Experience team and ensures the accuracy and integrity of data across assigned programs and processes.
• Analyzes event, survey, membership, and volunteer program data; identifies trends, opportunities, challenges, and inefficiencies and presents findings to inform team decision-making. Contributes recommendations for improving volunteer programs and operations, engaging the manager and relevant partners when additional program or technical expertise is required.
• Acts as a centralized resource for team members and programs, fostering collaboration and resource sharing across initiatives. Maintains visibility across multiple volunteer programs, boards, committees, and processes and identifies opportunities to improve coordination and cohesion across the Volunteer Experience team.
• Develops proposals and recommendations for improving established processes and operational systems. Following approval, coordinates stakeholder engagement, leadership reporting, implementation, and follow-up.
• Maintains accurate records, timelines, process documents, and archives for assigned programs, events, and initiatives. Monitors progress against established timelines and provide regular reports on activities, challenges, proposed solutions, and recommended next steps.
• Independently identifies and implements solutions to routine challenges involving program timelines, constituent needs, applications, data, events, and logistics. Escalates significant or higher-risk matters and present potential solutions for consideration..
• Seeks opportunities for professional development and networking within the University and with peers at other institutions to enhance job performance and contribute to the overall success of the advancement team.
• Develops, plans, implements and maintains alumni programs and volunteer activities that connect students and alumni in any existing or new alumni clubs and formed committees.
• Establishes and maintains metrics of success and makes sure those are present in departmental strategic plans, goals setting, and the annual budget.
• Performs other related work as needed.

Minimum Qualifications

Education:

Work Experience:

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• Minimum two years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales, or similar field.
• Processing payments and reimbursements using financial systems, or learn applicable University financial systems and procedures quickly.
• Background working with and manipulating data.

Technical Skills or Knowledge:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to Advancement, including Phoenix, the University's Donor Relationship Management Salesforce System.
• Proficiency in a Microsoft Windows computer environment, especially Microsoft Outlook, Word, Excel, PowerPoint and Access.
• Proficiency with Google Workspace, including Google Drive, Docs, and Sheets.
• Proficiency with Microsoft Word, including managing large documents and creating mail merge documents.

Preferred Competencies

• Manage confidential information with discretion and tact.
• Act with integrity, professionalism, and with a relationship-oriented mindset.
• Work collegially and collaboratively in a team setting.
• Prioritize multiple projects and independently follow through with detail.
• Strong interpersonal and communications skills characterized by the ability to actively listen, to speak confidently, and to write effectively.

Working Conditions

• This position has a hybrid work schedule which includes weekly in office presence.
• Standard office environment.
• Travel to campus and/or non-campus locations for University business.
• Work evenings and weekends as needed.
• This position is located in Hyde Park at 5235 South Harper Court.
• This position is not eligible for employer-sponsored employment authorization.

Application Documents

• Resume/CV (required)
• Cover Letter, addressed to Hiring Committee (preferred)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Role Impact

Scheduled Weekly Hours

Drug Test Required

Health Screen Required

Motor Vehicle Record Inquiry Required

Pay Rate Type

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FLSA Status

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Pay Range

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.