Concierge

Job DetailsJob Location: Maple Pointe Apartments - Chicago, IL 60610Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.50 HourlyJob Category: IL Leasing License NOT RequiredJob Summary  The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.    Key Responsibilities  Resident Services & Building Security  Greet all guests and residents  Provide door security and grounds security  Hold doors for those entering the building  Receive incoming deliveries and notify residents when packages are ready for pick up  Deliver notices and resident communications door to door  Interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others  Assist residents with special requests, reservations, and coordination of resident services and programs  Provide accurate information and referrals regarding property amenities, community programs, and local area resources  Building Safety & Communication  Conduct periodic walk-throughs of the lobby, common areas, and grounds, and report safety hazards, maintenance issues, or unusual activity to the Property Manager or on-call staff  Verify visitor and guest identification and maintain accurate sign-in/sign-out logs at the front desk in accordance with property procedures  Maintain a daily log of front desk activity, resident interactions, and notable incidents  Notify the Property Manager or on-call personnel promptly of any emergencies, maintenance concerns, or security issues, and assist residents and guests with directions and information during drills or actual emergencies  Support the Property Manager in upholding community policies and house rules with courtesy and professionalism  Administrative Support  Assist with light clerical tasks, correspondence, and record-keeping as assigned  Maintain familiarity with property policies, procedures, and emergency plans relevant to the concierge role    Education & Experience  At least 1 year of customer service experience  Technical & Physical Skills   Ability to use grounds keeping tools and machinery effectively  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions  Ability to deal with problems involving a few concrete variables in standardized situations    Other Requirements  Ability to exercise independent judgment and discretion    Skills  Excellent customer service skills  Positive attitude with a strong ability to communicate and work well with others  Ability to interact effectively with a diverse group of people and remain calm under pressure  Situational awareness, with the ability to notice and appropriately escalate safety or service concerns  Reliability and dependability, showing up prepared for every shift  Work Environment & Physical Demands   This is an on-site, guest-facing role based at the front entrance/lobby area of the property, involving greeting guests and residents, opening and holding doors, and monitoring building and grounds security.  Evergreen Real Estate Group provides reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role.  Qualifications