Senior Manager, Data Center Operations

Company Description

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Overview

How You’ll Make an Impact

At Epsilon, we do more than collect and store data. We help some of the world’s biggest brands discover real opportunities inside the data types, delimiters, and decimals. We are looking for a Senior Manager, Data Center Engineer to help with running the day-to-day operations of our data center teams.

The person in this position will be responsible for running the day-to-day operations of the data center. Will assist team members with new builds in remote sites. Work with different departments within the company to deploy new environments. This person will be onsite in the data center, will be responsible for receiving new equipment, planning rack layouts and infrastructure cabling. Maintaining a clean and organized data center is a must.

Responsibilities

What You’ll Achieve

Operational Leadershipo Lead the day to day Data Center Operations responsible for managing hosting facilities, physical infrastructure deployment, cabling, asset management, and facility operations.o Establish and maintain operational standards, procedures, and governance practices to ensure consistent execution across all data center locations.o Serve as the first escalation point for critical data center infrastructure and facility-related issues.o Partner with Infrastructure Engineering and Operations teams to modernize operational practices.o Recruit, develop, mentor, and retain a high-performing Data Center Operations teams.o Establish performance goals, provide regular coaching, and develop future leaders.o Foster a culture of accountability, ownership, collaboration, and continuous learning.o Maintain and present infrastructure health, capacity forecasts, risks, and strategic initiatives to senior leadership.o Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).o Participate in team/manager on-call rotations.o Additional responsibilities as assigned.

Data Center Facility Managemento Manage day-to-day relationships with colocation providers, hardware vendors, maintenance providers, and facility partners.o Oversee data center space, power, cooling, and environmental capacity planning.o Ensure optimal utilization of facility resources while maintaining fault-domains and resiliency requirements.o Maintain secure access controls and physical security standards across all data center locations.o Coordinate data center facility preventative maintenance, infrastructure deployment & lifecycle management projects.o Manage monthly invoices reconciliation process and financial forecasting processing.

Qualifications

What you’ll bring with you:

• 10+ years operationally managing multiple geographically diverse data centers.• 5+ years managing people and technical teams.• Ability to build strong relationships and deliver customer-centric outcomes.• Effective communication, negotiation, and influencing skills at all organizational levels.• Strong analytical and problem-solving skills, focusing on operational excellence and automation.• Ability to manage complexity and tackle problems efficiently.• Innovative mentality, continuously exploring new methodologies and technologies.• Extensive knowledge concerning data center power and network cabling practices• Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS).• Experience leading distributed teams providing 24/7 operational support.• Solid understanding of ITIL or other service management frameworks.• Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred.

Why you might stand out from other talent:

• Demonstrable experience leading the execution of technical projects • Experience consolidating, migrating and optimizing data center space.• Managing in a fast paced IT operations organization with 24/7 support for large-scale client and product platforms.• Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence.• Demonstrable knowledge of modern technologies, including AI and automation, to enhance IT operations and client engagement

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.