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Day-to-day Responsibilities:
- Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
- Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
- Providing general customer assistance, complying with all safety procedures and station policies
- Providing accurate gate, flight arrival and departure information, as well as answer general inquires
- Assist special needs passengers, resolve customer complaints and other duties as delegated
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
- Communicate clearly and accurately with customers as well as ground and aircraft personnel
- Miscellaneous duties as assigned by Manager and Supervisor
- Conduct other duties as assigned
 Minimum and Preferred Requirements:
- Must be at least 18 years of age
- Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
- Must be flexible, willing and able to prioritize Silver work schedule
- Must be able to work in a fast paced, deadline driven environment
- Must have professional appearance
- Excellent attendance and punctuality required
- Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
- Must own and be able to maintain a current driver's license
- Current U.S. Passport or equivalent with applicable Visas
 Education and Experience:
- At least 1 year customer service required
- Aviation experience preferred
Physical Requirements:
- Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
- Working Conditions: Normal working conditions absent extreme factors
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