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| Job Overview: Under the supervision of CHW, registered nurse or social worker Job Requirements: High School Degree with progress toward a Community Health Worker Certificate, OR an Associate's degree in a health related field Basic Life Support for Healthcare Providers (BLS) Knowledge of priority neighborhoods Good communication skills and interest in the health of economically disadvantaged families Job Responsibilities: Collaborates with and maintains knowledge of other health and social service agencies to meet identified needs of clients; makes appropriate referrals when indicated. Acts as a liaison between client and other health service providers. Works independently in the community setting. Establishes relationships with community groups to recruit program participants. Actively participates in the planning and implementation of community program events. Conducts client interview to identify potential or actual barriers to personal health and well-being; reports findings to clinical supervisor for assistance in formulating action plan using program guidelines; maintains strict confidentiality and adheres to HIPAA regulations at all times. Completes documentation of client interactions in a timely manner per department policy and adheres to Program Guidelines at all times for formulation of action plan. Communicates to other individuals and agencies the unique knowledge, duties, and responsibilities of the emerging role of community health worker. Other Job-Related Information: Working Conditions: Climbing - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Frequently Lifting <50 Lbs. - Consistently Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Frequently Sitting - Consistently Standing - Consistently Stooping - Frequently Talking - Consistently Thinking/Reasoning - Frequently Use of Hands - Frequently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community |
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