Sr Sales Operations Specialist

Are you a highly organized professional who thrives on building relationships, solving problems, and driving customer success? We are looking for a Sr Sales Operations Specialist to serve as a key partner to our Sales team, customers, and internal departments. In this role, you will help ensure seamless execution of customer programs, support strategic account management initiatives, and act as a trusted resource across the organization.

You will play a critical role in maintaining customer satisfaction, managing operational processes, supporting revenue growth, and helping the team deliver exceptional service every day.

What You'll Do

Sales & Customer Support

• Serve as the primary internal support partner for National Account Managers and the Sales team.
• Coordinate and facilitate customer requests, internal communications, and cross-functional support.
• Set up new customers and locations within company systems.
• Manage orders efficiently to ensure a consistent flow of revenue and customer satisfaction.
• Lead the operational execution of new product launches.
• Act as the primary contact for internal logistics and operational issues.
• Become the subject matter expert on assigned customers' retail systems and processes.
• Manage customer pricing updates, profiles, and related documentation.
• Analyze customer ordering trends and behaviors to identify changing needs and opportunities for improvement.

Relationship Management

• Build strong, professional relationships with assigned customers and internal business partners.
• Serve as a trusted advisor to the Sales team by helping navigate internal processes and resources.
• Foster a culture of trust, accountability, and exceptional service with both internal and external customers.
• Act proactively to address customer concerns and improve overall customer experience.

Communication & Collaboration

• Partner closely with National Account Managers and senior leadership to ensure alignment and execution.
• Facilitate regular meetings with Account Managers to discuss customer activities, priorities, and opportunities.
• Respond quickly and professionally to customer inquiries, order issues, and service requests.
• Communicate effectively across departments to ensure customer needs are understood and met.

Team Leadership & Support

• Serve as a go-to resource for team members seeking guidance on systems, operational processes, and execution.
• Provide backup support for teammates and leadership when needed.
• Help onboard, train, and mentor team members by sharing best practices and expertise.
• Lead by example, demonstrating professionalism, accountability, and a commitment to excellence.

Additional Responsibilities

• Support continuous improvement initiatives and process enhancements.
• Perform other duties as assigned.

What We're Looking For

Education & Experience

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Experience in sales support, customer service, account support, or a related role.
• Proven ability to manage multiple priorities in a fast-paced environment.

Skills & Competencies

Customer Focus

• Passion for delivering exceptional service and building long-term customer relationships.
• Ability to anticipate customer needs and proactively provide solutions.

Communication

• Strong verbal and written communication skills.
• Ability to collaborate effectively with customers, sales teams, and cross-functional partners.

Leadership & Ownership

• Takes initiative, follows through on commitments, and accepts accountability.
• Demonstrates sound judgment and professionalism in all interactions.
• Embraces change and helps others navigate it successfully.

Collaboration

• Works effectively across teams and departments.
• Shares knowledge and resources to support team success.
• Positively influences team culture and performance.

Organization & Results Orientation

• Strong analytical, problem-solving, and multitasking abilities.
• Excellent organizational and time-management skills.
• Ability to prioritize work, meet deadlines, and drive results.

Technical Skills

• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience working with customer portals, retail systems, and order management platforms is a plus.

Why Join Us?

This role offers the opportunity to make a direct impact on customer satisfaction, sales success, and operational excellence. If you enjoy building relationships, solving challenges, leading others, and driving results, we'd love to hear from you.