Office Manager - Clarks Summit

Position Summary:

The Office Manager will be highly organized and detail-oriented and will oversee daily operations at the corporate office. This role is essential in creating a smooth and efficient work environment, supporting employees, and maintaining office systems and processes.

Primary Responsibilities:
•Always be compliant with all company and regulatory policies and procedures.
•Responsible for front desk administration including greeting visitors and linking them to the appropriate staff.
•Oversee general office operations and procedures.
•Assists with projects, assignments and at events at the request of senior staff.
•Oversee tracking of fleet vehicles within the market.
•Manage office supplies, equipment, merchandise, and inventory.
•Coordinate office maintenance, repairs, and cleaning services.
•Handle correspondence, mail, and incoming phone calls.
•Schedule conference rooms for meetings; reserve equipment that might be necessary for scheduled meetings. Order lunch for the meeting if requested by the meeting organizer.
•Ensure compliance with office policies and procedures
•Support Market and Regional Operations Leaders with any administrative tasks assigned.

Team Member Expectations:
•Must be compliant with company and regulatory policies and procedures.
•Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws
(especially HIPAA) and contract terms.
•Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
•Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.
•Understand how to approach and communicate with everyone at all levels.
•Treat everyone with dignity and respect while responding to their needs.
•Maintain and sustain a safe community environment and workplace.
•Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
•Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
•Follow Beacon’s policies, procedures, and manuals.
•Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
•Accept other duties as assigned.

Professional Conduct and Management Effectiveness:
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
•Job Knowledge: Depth and breadth of knowledge supporting our organization's goals.
•Quality of Work: Freedom from errors and mistakes, and timeliness. Accuracy, quality of work in general.
•Quantity of Work: Work output of the employee.
•Reliability: The extent to which the employee can be dependent upon to be available for work, doing it properly, and completing it on time. The degree to which the employee is reliable, trustworthy, and persistent.
•Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
•Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
•Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
•Compliance: Always be compliant with all company and regulatory policies and procedures.
•Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
•Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
•Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
•Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
•Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
•Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education and Qualifications:
•High school diploma or equivalent; degree in Business Administration or related field preferred.
•Strong organizational and time management skills.
•Excellent written and verbal communication skills.
•Proficiency with MS Office Suite and office management software.
•Must pass criminal background check.
•Must possess a valid Driver’s License.
•Proficient in speaking, reading and writing the English language.
•Approved by state, federal and government entities to work within BSLS programs.
•Ability to use office equipment, including BSLS information technology systems.

Skills and Abilities:
•Must be able to communicate and function in an interdisciplinary team.
•Strong computer skills utilizing various software programs and applications.
•Proficient in Microsoft Word, Excel and PowerPoint
•Excellent oral and written communication skills.
•Ability to create professional employee communication materials.
•Capable of working well with all levels of the organization.
•A professional demeanor.
•Demonstrated ability to multi-task.
•Ability to work with little daily supervision.

Work Environment:
Typical office setting.

Hours:  8-5 p.m. EST (flex)

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.