Dispatcher

Description

ABOUT THE ROLE

C&G is on the lookout for a hands-on Dispatcher to oversee our final-mile delivery network in the Greater Albany, NY area. If you love logistics, enjoy coordinating with people, and thrive on keeping things running smoothly, this could be your next career move! You’ll be the captain of our delivery operations, working with contracted motor carriers and delivery teams to ensure home appliances purchased from a major big box retailer reach our customers on time and in perfect condition.
This role combines strategy, leadership, and execution. You’ll manage 3rd-party delivery partners, track key performance indicators, and directly impact customer satisfaction. Your work will help keep our delivery network humming efficiently while providing an excellent experience for every customer.

YOUR DAILY IMPACT AT C&G

• Take full responsibility for the performance management of 3PL service providers and drive continuous improvement in customer delivery experiences.
• Identify gaps and opportunities to enhance overall service quality.
• Track and monitor invoicing to catch discrepancies or overpayment trends.
• Conduct weekly KPI reviews across your local network to monitor objectives and key results.
• Collaborate with the client’s team to address load-out or delivery issues and identify root causes.
• Maintain strong communication with 3PLs to support growth and smooth operations.
• Assist in resolving escalated service orders and general customer dissatisfaction.
• Support the Sr. Manager in projects and initiatives that enhance service network growth.

Requirements

YOU BRING TO C&G

• 2+ years of experience in supply chain, logistics, repair services, or 3rd-party relationship management.
• An associate degree or college-level coursework in business is preferred.
• Passion for working in a fast-paced environment with a focus on exceptional customer service.
• Advanced proficiency in MS Office,
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks, shifting priorities, and rapid changes with ease.
• Self-motivated and capable of working both independently and collaboratively.
• Excellent communication skills (oral, written, and numerical) across all organizational levels.
• Meticulous attention to detail and highly organized.

WHY C&G?
At C&G, we combine professionalism with a jovial, supportive environment. We believe in teamwork, innovation, and making every delivery a success story. If you’re ready to join a dynamic team where your impact is immediate and visible, we want to hear from you!

Apply today and help us deliver not just appliances, but smiles to every doorstep!