Field Service Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Summary

As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery.

Duties and Responsibilities

• Install new laptops, desktops, thin clients, monitors and peripherals

• Removal of all disconnected/surplus equipment and transport back to specified customer locations.

• Proper data collection on each install/unit.

• Update and submit work orders, expense reports and timesheets to respective departments.

• Function as a liaison between cb20 team and the customer.

• Minor cart and hardware assembly, maintenance & repair.

Qualifications Requirements/Job Specifications

Education: AAS degree in computer science preferred or equivalent combination of education and experience.

Experience:  2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver’s license is required.

Standards:  Ability to follow standards as outlined in the cb20 Company Manual.

Skills:  Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and                                  department’s needs.

Lifting:  Ability to lift 50 lbs.