Patient Care Coordinator

About Porch Light Health: 

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting. 

Location: Porch Light Health Clinic in Colorado Springs and Pueblo CO, PRN & Rovering with the following schedule:

Fountain,Cripple Creek/Woodland Park  Partnership projects, Limon  and Pueblo.

Responsibilities and Duties: 

As a Patient Care Coordinator at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to: 

Booking and Rescheduling Appointments: 

Coordinate with patients to schedule and reschedule appointments efficiently.

Managing Prior Authorizations: 

Submit and track insurance prior authorizations to ensure timely treatment for patients.

Patient Monitoring and Communication: 

Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.

Insurance Liaison: 

Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care. 

Provider Communication: 

Maintain respectful and professional communication with providers and other medical staff. 

Clinic Administration: 

Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation. 

Clinic Operations: 

Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently. 

Patient Education and Support: 

Guide patients through paperwork, contracts, and medical protocols related to addiction treatment. 

Qualifications and Skills: 

The ideal candidate will possess the following qualifications and skills: 

Proficiency in Google Suite: 

Comfortable using Google Docs, Sheets, and other Google applications.

Experience with EMR Systems: 

Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).

Ability to Navigate Multiple Patient Medical Record Platforms: 

Capable of learning and adapting to various patient management systems.

Strong Communication Skills: 

Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.

Time Management Skills: 

Ability to prioritize tasks and manage time effectively in a busy clinic setting.

Dependability and Reliability: 

Must be reliable, punctual, and willing to travel to multiple rural locations as needed.

Transportation: 

Reliable transportation is required for travel between clinic locations.

Job Requirements: 

Education: 

High school diploma or equivalent.

Experience: 

At least 1 year of experience with EMR systems is preferred.

Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Valid Driver's License

Employment Status:

Full Time, 8:00am-4:30pm, M-F (Rotational Saturdays)

Work Setting: 

In-person at the clinic.

Rover to Regional Clinics

Work Hours: 

8-hour shifts, 40 hours per week.

Rotating Saturdays required.

Pay: $19-25/hr. (based on education, experience, internal equity and location) 

Benefits:

Health, Dental, Vision, Life, 401K, PTO, Sick Time

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting.  However, if the position has not been filled, PLH may keep the application period open longer.