System Administrator, Level 2

What You Will Do:
 

As a System Administrator Level 2 at Independent Software, you will support the implementation, troubleshooting, and maintenance of mission-critical Information Technology (IT) systems supporting national defense and intelligence operations. You will help maintain the reliability, security, and performance of enterprise IT environments by supporting day-to-day operations across client/server systems, storage, network infrastructure, and operating systems.

In this role, you will provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, troubleshoot hardware and software issues, monitor system health, and assist with system administration activities in Linux/UNIX and Windows environments. You will work closely with engineering teams, customers, and agency stakeholders to ensure secure, reliable, and efficient IT operations.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for the implementation, troubleshooting, maintenance, and operation of enterprise IT systems.
• Optimize system operations and resource utilization, monitor system performance, and support system capacity analysis and planning
• Provide detailed analysis and feedback for escalated technical issues and tickets.
• Configure, administer, and maintain Linux/UNIX and Windows operating systems.
• Install, configure, troubleshoot, and maintain operating system software and system components.
• Troubleshoot hardware, software, and network-related issues and support problem resolution through completion.
• Monitor system performance and implement enhancements to improve reliability and operational efficiency.
• Support system maintenance activities, including software updates, patching, and configuration management.
• Maintain technical documentation, operational procedures, and system configurations.
• Communicate system status, issues, and resolutions to customers, management, and technical teams.

• Strong knowledge of Linux/UNIX and Windows system administration.
• Experience supporting enterprise IT infrastructure, including client/server, storage, and network environments.
• Experience troubleshooting hardware, software, operating system, and network issues.
• Experience with system monitoring, maintenance, and performance optimization.
• Familiarity with scripting or automation tools to support system administration.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.

• Familiarity with scripting or automation tools used to support system administration.
• Experience with virtualization technologies and enterprise infrastructure environments.

• Bachelor’s degree in a technical discipline from an accredited college or university plus ten (10) years of System Administration experience supporting programs and contracts of similar scope, type, and complexity; OR
• Fifteen (15) years of System Administration experience supporting programs and contracts of similar scope, type, and complexity may be substituted for the Bachelor’s degree.

• Must possess a current DoD 8570 IAT Level I or higher qualifying certification.

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance