Clubhouse BOH Supervisor

The F&B Supervisor – BOH role is responsible for overseeing the activities of the Food and Beverage department team, ensuring their compliance with all departmental and company-related policies and procedures.

Responsibilities

• Possess knowledge of and comply with all departmental policies and service procedures.
• Monitor and sustain cleanliness, sanitation, and organization of department work areas, strictly adhering to OHIO health codes.
• Consistently demonstrate Eldorado Scioto Downs’ core values and family-style service standards and hold Team Members accountable to these standards.
• Foster teamwork, employee morale, motivation, and open communication by establishing oneself as credible leader with high levels of integrity—always operating in the best interests of the property and the company. 
• Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Be open to partnering and coordinating with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, and comfortable environment.
• Have complete knowledge of, and strictly abide by Ohio liquor and gaming regulations.
• Be knowledgeable about safe food handling procedures in accordance with local health code guide lines including: Sanitary food preparation, temperature control, hot and cold holding, cross contamination, and proper storage practices.
• Have a strong familiarity with our food menus, product ingredients, allergens, and plating procedures.
• Inspect, plan, and ensure that all products and equipment are ready for service. Contact applicable departments or vendors as needed.
• Check storage and work areas for proper supplies, PAR levels, organization, and cleanliness. 
• Assign work and side duties to Team Members in accordance with departmental procedures.
• Inspect Team Member uniforms and grooming in accordance with company policies.
• Understand P.O.S. hardware and software programming; including how to troubleshoot equipment issues and how to perform voids, service recoveries, admin comps, discounts, gratuities, and gift certificates.
• Attain proficiency in programming and navigating the Open Table restaurant reservation application.
• Maintain positive relations with guests and Team Members, reporting all negative or otherwise relevant interactions and information in a daily shift log.
• Review staffing levels to determine appropriate work assignments and out times for the staff.
• Perform other job-related duties as needed, or as assigned by F&B Leadership. 

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Prior professional cleaning experience preferred

ADDITIONAL REQUIREMENTS

• 1 - 2 years food and beverage supervisory experience preferred.
• Excellent verbal and written communication skills, as well as a working knowledge of Microsoft 365.
• First-rate interpersonal, customer service, leadership, communication, team building and problem-solving skills.
• A demonstrated ability in maintaining consistent, high quality guest service skills.
• Willingness to work any shift, any day, when necessary.
• Punctuality and highly reliable attendance.
• Ability to bend, jump, twist, crouch, grip, carry heavy loads (up to 50 lbs.) and to stand for up to 10 hours.
• Capability to respond to visual and aural cues.
• Capacity to operate in mentally and physically stressful situations.