Tier 1 Business Services Specialist I

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. 

Essential Functions Statement(s)

• Greets visitors and patients to determine their needs and directs them accordingly  
• Collects appropriate documentation from patient and enters into PM system  
• Collects copay, coinsurance or other balances owed on account  
• Prints billing slip for physician to mark services performed 
• Schedules follow-up appointments and cancels patient appointments due to no show  
• Enters charges same day of service  
• Codes diagnosis 
• Reconciles payments daily 
• Ensures that claims are in drop status at charge entry 
• Maintains cash drawer for making change and balances it daily  
• Verifies that all billing slips are submitted at the end of the day 
• Prints appropriate registration forms from medical record system for future appointments  
• Obtains precertification 
• Performs other duties as assigned  

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Accuracy - Ability to perform work accurately and thoroughly. 
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. 
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely. 
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
• Detail Oriented - Ability to pay attention to the minute details of a project or task. 
• Friendly - Ability to exhibit a cheerful demeanor toward others. 
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 

SKILLS & ABILITIES

Education: 

High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. 

Campbell Clinic Benefit Summary: 

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account 
• Basic Life Insurance 
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability 
• Accident Insurance 
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing 
• Employee Assistance Program 
• Paid Time Off 
• 8 Paid Holidays 

Equal Opportunity Employer/Veterans/Disabled