Infusion Center Coordinator

JOB TITLE:           Infusion Center Coordinator

REPORTS TO:     Infusion Supervisor

FLSA STATUS:    Non-Exempt                                                      

JOB SUMMARY: 

The Infusion Coordinator will support our growing infusion program. This role manages the administrative, financial, and scheduling components of infusion services while serving as the primary point of contact for patients receiving biologic therapies.

We are looking for someone experienced with Buy & Bill workflows, biologic prior authorizations, and specialty medication purchasing to ensure seamless coordination between patients, providers, insurance payers, and pharmacy partners.

Key Responsibilities

• Coordinate patient referrals, intake, and required authorizations
• Verify insurance benefits and obtain prior authorizations for biologics
• Serve as liaison between patients, providers, pharmacies, and infusion staff
• Schedule infusion appointments and ensure medication availability
• Procure biologic medications under Buy & Bill protocols
• Maintain accurate EMR documentation and track authorizations
• Manage medication inventory and ordering through distributors
• Educate patients regarding benefits, approvals, and financial assistance resources

Prior Experience Required

• Buy & Bill medication workflows
• Prior authorization and benefits verification for biologics / specialty medications
• Purchasing medications from distributors and managing inventory
• Biologic Coordinator experience (specialty medications, infusion workflows)
• Insurance appeals preparation, submission, and follow-up

Qualifications

• High School Diploma required; Associate degree preferred
• Experience in a healthcare setting related to insurance, authorizations, or infusion coordination
• Knowledge of medical terminology and payer requirements
• Strong communication, organization, and follow-through skills
• Experience with EMR systems and payer portals

Preferred certifications (not required):

• Certified Medical Assistant (CMA)
• Licensed Practical Nurse (LPN)
• Certified Pharmacy Technician (CPhT)