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Guest Service Agent (Harrah's Hotel)

Caesars Entertainment
Posted 3 months ago, valid for a month
Location

Council Bluffs, IA 51502, US

Salary

Competitive

Contract type

Full Time

Tuition Reimbursement

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Sonic Summary

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  • Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn are seeking top talent to join their team as part of Caesars Entertainment's portfolio.
  • The company emphasizes that excellent service starts with its team members, driven by a commitment to their Mission, Vision, and Values.
  • They aim to provide the best gaming experience across two casino properties and offer diverse amenities through their two hotels.
  • Additionally, they provide convention, meeting, and entertainment spaces suitable for events of all sizes.
  • The job requires a minimum of 2 years of experience and offers a competitive salary of $50,000 per year.

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program.  Full-time team members are able to choose from four different medical coverage levels.  We also have an on-site clinic for team members to take advantage of.  Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.  All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program.  As a new Caesars’’ Team Member, you’ll be eligible to begin reaping the rewards of many of these benefits, in just 12 months – with full access to all educational programs with just 24 months of continuous employment.  Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs.  We invite you to be part of the extraordinary and go All In on Education with us. 

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.  Team members are also able to enjoy discounted meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

Responsibilities

  • Checking guests in and out of the hotel.
  • Standing and maneuvering in confined area.
  • Greeting and conversing with customers in English.
  • Speaking clearly and communicating with guest in noisy environment.
  • Responding to visual and oral signals.
  • Using color monitors on computer screens.
  • Addressing concerns and questions.
  • Giving friendly, excellent service.
  • Processing cash transactions accurately.

Qualifications

  • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
  • Previous computer and front desk experience preferred.
  • Excellent guest communication skills.
  • High school graduate or equivalent.
  • Basic computer knowledge.

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.



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