Partner Success Field Technician

Description

The Field Technician is passionate about simplifying pharmacy and improving quality of life. In this role, you will maintain and enhance partner community relationships and meet MMP’s operational objectives. This position reports to the Partner Success Manager, supports Partner Success, clinical initiatives, and vital value-added services while ensuring MMP's growing partner base have a delightful experience. 

You will assist in ensuring our partner communities are effectively on-boarded, troubleshoot issues, and support partners in getting maximum value from MMP solutions and services provided. You will be a key part in the overall health of the partner relationship. You will communicate to the Operations team relevant information and metrics based on feedback from our clients and end-users to ensure alignment and shared accountability on our mission, vision, and values.  

The ideal candidate is enthusiastic about creating exceptional partner experiences, has deep industry and regulatory knowledge, has thorough understanding of MMP’s operational capabilities, is interested in technology, and thrives in fast-paced dynamic environments.

Requirements

• Assists with the onboarding/off boarding of communities (data collection, check in, check out, reconcile, equipment set up, etc.)
• Manage MMP equipment used by partners (inventory, shipping logistics, restoration, depreciation)
• Enter charges for MedSafe, Cart equipment, consultant pharmacist visits for proper billing
• Support Partner Success department initiatives (training, material prep, quarterly rocks (EOS), etc.)
• Perform a Root Cause Analysis (RCA) for assigned partner concerns, document, and follow up with partner on resolution.
• Audit community adherence to MMP policy and procedures to provide targeted remediation.
• Facilitation of immunization clinics (data collection, transport of vaccine, reporting, etc.)
• Maintain detailed logs in the appropriate system for all partner interactions (Quality Events, Site Visits, Communications, Net Promoter Score, etc)
• Leads by example exhibiting the CORE Values each day
• Encourages teamwork and promotes company philosophy
• Attends required company meetings 
• Completes all required courses in adherence with RPS 
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• All employees are responsible for maintaining a safe and secure environment for all
• Other duties as assigned  

 Qualifications 

• Bachelor’s Degree preferred; or equivalent external client facing support or related account management experience in a healthcare or Long Term Care (LTC) Pharmacy environment
• Certified and Licensed Pharmacy Technician in Illinois
• Demonstrate good presentation skills and excellent negotiation skills
• Minimum of 1 year experience with electronic medical records system(s)
• Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe
• Outstanding analytical skills
• Excellent verbal and written communication skills, establishing rapport and working with others
• Ability to build relationships and communicate effectively with different stakeholders, position levels and and personality types.
• Must possess a valid and current driver’s license and a personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
• Travel, including overnight and/or out-of-state, is expected for this position. Potentially 75% of your time.