Case Manager - UMCR

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a Case Manager to join our Los Angeles Unarmed Model of Crisis Response (UMCR) team.

If you are passionate about crisis intervention, community-based behavioral health, and making a meaningful impact, this is an opportunity to serve individuals experiencing mental health crises, substance use challenges, homelessness, and other social service needs through a compassionate, trauma-informed response model. Join a mission-driven team committed to dignity, safety, and equitable access to care.

Key Details

Job Title – Case Manager
Department – Los Angeles UMCR Program
Reports To – Program Manager
FLSA Status – Non-Exempt
Work Setting – Field-Based, On-Site
Primary Service Area – Los Angeles, CA
Schedule – Full-Time, 12-hour rotating shifts (Day or Overnight - 9:00 am – 9:30 pm or 9:00 pm – 9:30 am)
Pay Range – $23.00 to $26.78 per hour, DOE

What You'll Do: The Impact You'll Make

As a Case Manager with the UMCR Program, you will respond to non-violent community crisis calls as part of a specialized field-based response team. You will provide crisis intervention, behavioral health support, resource navigation, and follow-up services to individuals experiencing behavioral health emergencies and other social service needs while helping divert appropriate calls from traditional law enforcement responses.

Crisis Response and Intervention

• Respond to non-violent crisis calls dispatched through a centralized communications system.
• Conduct wellness checks, crisis assessments, and behavioral health evaluations.
• Utilize trauma-informed de-escalation techniques to stabilize individuals experiencing emotional or behavioral distress.
• Assess immediate safety concerns and coordinate appropriate interventions and referrals.
• Provide compassionate, client-centered support during mental health, substance use, and social service-related crises.

Case Management and Resource Navigation

• Connect individuals with housing, medical care, behavioral health treatment, substance use services, and other community resources.
• Provide short-term field-based case management and follow-up support.
• Advocate for clients and assist with reducing barriers to accessing services.
• Promote client stabilization, recovery, and long-term community engagement.

Collaboration and Documentation

• Collaborate with multidisciplinary team members, supervisors, dispatch personnel, and community partners.
• Complete timely, accurate, and comprehensive documentation of all client contacts and interventions.
• Maintain confidentiality and comply with all HIPAA, mandatory reporting, and agency policies.
• Participate in case consultations, supervision, staff meetings, and ongoing professional development.

Additional Responsibilities

• Perform other duties as assigned in support of program operations and client care.

What You'll Bring: Your Qualifications

Education and Experience

• High School diploma or GED required.
• Minimum one (1) year of experience providing case management, street outreach, crisis intervention, or services to unhoused or vulnerable populations.
• Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred.
• Experience working with individuals experiencing serious mental illness, substance use disorders, or behavioral health crises preferred.
• Bilingual English/Spanish preferred.

Skills and Competencies

• Strong crisis intervention, de-escalation, and problem-solving skills.
• Ability to remain calm, professional, and compassionate in high-pressure situations.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Strong organizational skills with the ability to prioritize multiple field-based responsibilities.

Licenses and Requirements

• Valid California Driver's License with a clean driving record for the past three (3) years.
• Must meet agency driving and insurance eligibility requirements.
• Successful completion of Live Scan fingerprinting and comprehensive background screening.
• Ability to travel throughout the Los Angeles service area.

Work Schedule

• Full-time position working 12-hour shifts (9:00 a.m. – 9:30 p.m. or 9:00 p.m. – 9:30 a.m.).
• Rotating schedule consisting of a three-day work week followed by a four-day work week.
• Day, evening, overnight, weekend, and holiday shifts may be required.
• No on-call responsibilities outside of scheduled shifts.
• Overtime paid in accordance with applicable wage and hour laws.

Equipment and Support

• Company vehicle provided during scheduled field response activities.
• Company-issued laptop and mobile phone.
• Mileage reimbursement when authorized use of a personal vehicle is required.
• Comprehensive paid training in crisis intervention, safety protocols, trauma-informed care, and de-escalation techniques.
• Regular clinical supervision, case consultation, and ongoing professional development opportunities.

Why Join Alcott?

Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to recovery, public safety, and equitable access to behavioral health services.

• Meaningful Work: Help individuals experiencing crisis access care, stability, and hope.
• Supportive Team: Collaborate with dedicated professionals committed to compassionate community-based care.
• Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only, with family and PPO options available at additional), a 403(b) retirement plan with a 6% employer match, paid vacation, paid sick leave, and additional employee benefits.
• Professional Growth: Receive ongoing training, supervision, and career development opportunities in crisis response and behavioral health.