Accounts Receivable Specialist

Position Summary

Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.

Key Responsibilities

Cash Applications (Primary Responsibility)

Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
Reconcile customer accounts and maintain accurate balances.

Collections & Accounts Receivable

Monitor aging reports and proactively follow up on past-due accounts.
Conduct collection calls and email correspondence to collect outstanding balances.
Send out statements on the 25th day of each month (email/print) to customers.

AR Email Management

Manage the Accounts Receivable shared mailbox.
Respond promptly to inquiries related to invoices, statements, payments, and account balances.
Coordinate with internal departments to ensure timely resolution of customer requests.

Customer Service & Issue Resolution

Investigate billing disputes and customer concerns.
Work with Store managers to resolve issues impacting payment.
Maintain strong customer relationships while supporting company collection goals.
Ad hoc reporting as needed.

Qualifications

2+ years of Accounts Receivable experience.
Strong cash application experience in a high-volume environment (required).
Collections experience and customer account management skills.
Proficiency with Microsoft Excel and Microsoft Office.
Excellent written and verbal communication skills.
Epicor ERP experience preferred.

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