Student Housing Community Assistant- Part Time

Description

Why It Matters

The Community Assistant plays an important role in creating a welcoming, organized, engaging, and service-focused student housing experience. As a highly visible member of the onsite team, this position helps keep the office and resident-facing areas prepared for daily operations while supporting residents, prospects, families, and the onsite team. Through responsive customer service, administrative support, leasing follow-up, community events, marketing, and resident engagement, the Community Assistant helps residents and prospects feel welcomed, informed, and supported.

Job Summary

The Community Assistant is a part-time member of the onsite property management team responsible for administrative, resident service, leasing, marketing, and community engagement support. The position helps ensure the leasing office, clubhouse, and other resident-facing areas are welcoming, organized, clean, stocked, and prepared for daily operations.The Community Assistant serves as a friendly first point of contact for residents, prospects, parents, guarantors, vendors, and visitors. Duties include answering phones, taking and routing detailed messages, resident and prospect follow-up, tours, package management, social media and marketing support, resident retention, and community events.This is a support position and does not have responsibility for property financial management or authority to make management-level decisions. Matters outside the position's scope must be documented accurately and routed promptly to the appropriate team member.

Core Values Alignment

• Provide friendly, responsive, and professional service.
• Communicate clearly while maintaining confidentiality and professional boundaries.
• Take ownership of assigned responsibilities and follow through.
• Contribute to a welcoming, inclusive, organized, and engaging community environment.
• Demonstrate teamwork, accountability, professionalism, and integrity.
• Recognize the limits of the position's authority and escalate matters appropriately.

Key Responsibilities

Front Office & Administrative Support

• Open and/or close the leasing office according to established procedures.
• Keep the office, clubhouse, desks, and resident-facing spaces neat, organized, clean, and ready for residents and visitors.
• Prepare coffee and refreshment areas; keep designated snacks, beverages, supplies, and promotional materials stocked and presentable.
• Answer incoming telephone calls professionally and assist with routine questions within the position's scope.
• Take complete and detailed messages for matters requiring the Community Manager, Leasing Manager, Maintenance team, or another team member and route them appropriately.
• Monitor designated community email, communication platforms, and office correspondence as assigned.
• Assist with filing, organization, data entry, document preparation, supplies, and general office duties.
• Receive, organize, document, and assist with resident package management.
• Help maintain organization throughout the office, clubhouse, model, amenities, storage areas, and other designated spaces.
• Submit maintenance requests or communicate maintenance concerns to the appropriate team member.

Leasing & Prospect Support

• Greet prospective residents, residents, parents, guarantors, vendors, and visitors professionally.
• Conduct property, amenity, model, and available-unit tours as trained and authorized.
• Answer basic questions about the community, amenities, floor plans, approved promotions, and leasing process using approved information.
• Follow up with guest cards, prospects, leads, and tour traffic through approved communication channels and systems.
• Assist with renewal follow-up and resident communications as directed.
• Maintain accurate prospect and resident notes in approved systems.
• Support leasing, pre-leasing, renewal, occupancy, and resident retention goals.
• Maintain knowledge of the community, nearby colleges and universities, amenities, and approved promotions.
• Follow Fair Housing requirements and company leasing policies and procedures.
• Do not independently negotiate lease terms, rental rates, concessions, payment arrangements, exceptions, or other financial matters.

Resident Services & Community Engagement

• Provide friendly and responsive customer service for routine resident questions and requests within the position's scope.
• Assist with resident communications, notices, packages, work order requests, and front-office needs.
• Build positive resident relationships while maintaining professional boundaries.
• Plan, organize, promote, set up, host, and clean up resident activities and community events, including Drink of the Week, clubhouse activities, appreciation events, giveaways, contests, and other approved programming.
• Maintain event supplies and assist with calendars, signage, promotional materials, and resident communications.
• Support resident engagement, satisfaction, retention, and renewal initiatives.
• Identify opportunities to increase resident participation and engagement.
• Escalate complaints, emergencies, lease violations, safety concerns, significant resident issues, and requests outside the position's authority.
• Communicate professionally without making commitments or exceptions outside the authority of the position.

Marketing & Social Media

• Assist with community social media as directed, including photos, approved content, event promotion, and amenity highlights.
• Assist with campus outreach, resident referrals, housing fairs, tabling events, and approved marketing activities.
• Maintain marketing materials, signage, flyers, displays, and promotional items.
• Help gather appropriate content from community events and activities for marketing and resident engagement.

Community Appearance & Organization

• Perform light upkeep of communal and resident-facing areas, including straightening furniture, wiping surfaces, picking up minor debris, restocking supplies, and maintaining an orderly appearance.
• Walk designated common areas to identify cleanliness, organization, supply, or maintenance needs and communicate concerns.
• Help keep the clubhouse, leasing office, model, amenity areas, and other designated spaces welcoming and presentable.
• Assist with organization before and after events, move-ins, and other community activities.
• Light cleaning and organizational duties are part of this role; the position does not replace housekeeping, janitorial, grounds, or maintenance personnel.

Student Housing Responsibilities

• Assist with high-volume leasing periods, pre-leasing, renewal campaigns, and fall move-in activities.
• Support move-in, move-out, annual turn activities, and preparation of resident materials as directed.
• Assist with roommate matching processes and resident preference information as directed.
• Participate in university/community outreach, housing fairs, tabling events, and marketing opportunities.
• Assist with programming that promotes resident engagement, satisfaction, and retention.

Scope of Authority & Financial Responsibilities

The Community Assistant is a support-level position and is not responsible for the financial management of the property. Community Assistants do not independently:

• Manage property budgets, accounts payable, accounts receivable, financial reporting, bank deposits, or other property accounting functions.
• Approve or negotiate rental rates, concessions, payment arrangements, refunds, credits, fees, or financial exceptions.
• Make management-level decisions regarding resident accounts, lease violations, collections, evictions, or other matters requiring management approval.
• Make commitments or exceptions outside established policies and the authority specifically assigned to the position
• When a question or request falls outside the Community Assistant's authority or training, the Community Assistant must take a complete and detailed message, document the matter appropriately, and promptly route it to the appropriate team member.

Requirements

Education

• High school diploma or equivalent required.
• Current college or university enrollment preferred but not required.

Experience

• Previous customer service, hospitality, retail, office administration, leasing, marketing, or student leadership experience preferred.
• Previous student housing or multifamily housing experience preferred but not required.

Skills Required

• Strong verbal and written communication skills.
• Ability to have fun while maintaining a professional demeanor representing the property
• Friendly, outgoing, service-focused, and professional demeanor.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to take accurate, detailed messages and route information appropriately.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn property management, leasing, communication, and package management systems.
• Basic proficiency with Microsoft Office and general computer applications.
• Ability to support social media and marketing activities in accordance with company standards.
• Ability to maintain confidentiality.
• Ability to work independently while collaborating effectively with the onsite team.
• Sound judgment and ability to recognize when matters should be escalated to management.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to move throughout residential buildings, common areas, amenities, and outdoor spaces.
• Ability to climb stairs when necessary.
• Ability to occasionally lift, carry, push, or pull items weighing up to 25 pounds.
• Ability to use computers, phones, office equipment, and standard workplace technology.
• Ability to work indoors and outdoors for tours, events, marketing activities, and property operations.
• Ability to perform light cleaning, stocking, setup, and organizational tasks associated with the position.

Working Conditions & Schedule

• This is a part-time position with hours scheduled based on property and business needs with personal schedule needs taken into consideration.
• Schedule may include weekdays, evenings, weekends, resident events, leasing events, and outreach activities.
• Additional or adjusted hours may be required during peak leasing, turn, move-in, and move-out periods.
• Regular and reliable attendance is an essential function of this position.

Note

This description summarizes the primary duties of the position and may be modified as business needs change. Team members may be assigned other job-related duties consistent with the role.