Senior Process Improvement Specialist

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

The Senior Process Improvement Specialist, Business Process Effectiveness, understands how business processes operate and ensures that they continue to meet customer and business demands. This role actively plans, leads, and communicates activities to ensure goals and objectives of key project initiatives are accomplished within the prescribed time frame and funding parameters, while constantly looking at the end-to-end processes and impacting customers and AMN overall.

Job Responsibilities

• Partners with department leadership and project stakeholders to support the successful execution of projects and initiatives focused on process improvement and operational effectiveness.

• Leads projects throughout the project lifecycle, including scope, schedule, resources, risks, issues, and change management.

• Develops and maintains project documentation, workplans, and supporting materials to ensure project objectives are achieved.

• Schedules and facilitates project meetings, workshops, and stakeholder sessions, including agendas, documentation, and follow-up actions.

• Participates in solution design and develops process workflows for assigned projects and process improvement initiatives, identifying cross-functional impacts and opportunities.

• Prepares and communicates project status updates, risks, milestones, and key outcomes to stakeholders and leadership.

• Supports the development and implementation of new workflows resulting from process improvement efforts, organizational changes, and business initiatives.

• Communicates with cross-functional teams regarding project progress, operational needs, and continuous improvement opportunities.

• Facilitates Continuous Improvement (CI) projects using Lean, Six Sigma, and other process improvement methodologies to analyze current-state performance, identify root causes, and implement sustainable solutions.

• Leads process discovery sessions, workflow documentation, data analysis, and improvement workshops to drive operational excellence, increase efficiency, and enhance customer and employee experiences.

Key Skills

• Analytical

• Facilitation

• Communication

• Organization

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience

Certifications

• Six-Sigma - Green Belt (GB) - Black Belt (BB) (Preferred)

• Program Management Professional (PgMP) (Preferred)

Additional Experience

• Business operations experience

• Business analysis and process designs/documentation experience

• Enterprise systems implementation experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.