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We are seeking a highly motivated Senior Technology Leadership professional to join our IT Operations team. This role will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. The successful candidate will work closely with both onshore and offshore resources, ensuring operational excellence in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes.Key Responsibilities:
- Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Post Production Validation teams.
- Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
- Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities.
- Analyze existing workflows and develop documentation for standard operating procedures and best practices.
- Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability.
- Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies.
- Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
- Ensure automation and process improvements comply with organizational standards and regulatory requirements.
- Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation.
- Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
- Ability to create and maintain testing strategies aligned with Humana’s Quality Enablement and Test Strategy guidelines.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Effective communication and collaboration skills, working with cross-functional teams.
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Use your skills to make an impact
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Required Qualifications
- Bachelor's degree
- 5 or more years of technical experience
- Experience with the technologies in use in the application(s) or infrastructure
- Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
- Experience with unit testing and mocking
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- PMP Certified
- Six Sigma Certified
- MBA or other Advanced Degree
- Demonstrated ability running large scale projects
- Experience with technology solutions assessments and/or strategy planning oversight
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Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Â
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
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Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
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About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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