Operations Manager

Compensation Amount:

Job Summary:

Job Description:

ESSENTIAL FUNCTIONS

• Direct management staff at the unit in the areas of marina, lodge, restaurant, retail, employee housing, and campground operations
• Maintain a positive environment
• Maximize utilization of all revenue generating venues
• Ensure all record keeping and reporting is kept accurate and current.
• Communicate and maintain a positive working relationship with all our partners i.e. Park Service, vendors, etc.
• Maintain a customer service program dedicated to exceptional customer service
• Maintain compliance with contract obligations or regulatory requirements
• Maintain a competent staff through sound hiring practices and a comprehensive program for communication of goals and practices, and performance evaluations
• Direct management staff to assure a safe and attractive environment for guests and employees
• Participate in all functions and activities regarding marina operations, campground, Retail, lodging, and food & beverage operations to evaluate processes, procedures and staffing for “Best Practices” and efficiencies for improvement
• All other duties as assigned

SKILL AND KNOWLEDGE REQUIREMENTS

• Working knowledge of computer systems and programs, POS systems, and hospitality operations
• Excellent customer service and employee relations skills

PHYSICAL REQUIREMENTS

• Standing for short and long periods of time
• Sitting for long and short periods of time
• Working in hot, humid, and buggy conditions
• Lifting up to 50 pounds
• Bending
• Walking
• Stooping
• Driving golf cart/gator

EQUIPMENT USED

• Vessels
• Computer
• Vehicles
• PPE's
• Cleaning Equipment
• POS Systems

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.