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A Sportsbook Ticket Writer is responsible for providing outstanding customer service while processing wagers and interacting with guests in a fast-paced, regulated environment. The role involves handling cash, explaining betting options, ensuring compliance, and collaborating with team members to maintain smooth sportsbook operations.Â
Responsibilities
•   Writes tickets and processes cash winning tickets
•   Handles customer questions and disputes
•   Counts cash at the beginning and end of each shift
•   Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
•   Carry out engaging conversations and provide friendly service to customers
•   Show patience with customers who do not wager regularly; take the time to explain how wagering works
•   Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
•   Calls for MTL support when writing bets requiring MTL paperwork
•   Adhere to Uniform Policy and ensures good standard of personal presentation at all times
•   Anticipate and act on the needs of the customer, seek and respond to feedback
•   Ensure all issues affecting customer experience in the sports book are reported promptly
•   Undertake additional tasks contributing to the operations of the sports book, as requested
Qualifications
•   Must be at least 21 years of age
•   Must be able to obtain a Virginia Gaming License
•   Genuinely interested in working with and helping customers
•   Excellent communication skills
•   Prefer working as part of a team
•   Well-presented, polite, tactful and friendly
•   Resolve complaints and difficult situations in a calm and patient manner
•   Enjoy promoting products and services confidently
•   Gather and act on customer feedback effectively
•   Prioritize quick, effective speed of service
•   High standards, initiative, pro-activity and professionalism
•   Flexible to perform different tasks and follow procedures correctly
•   Full of drive and enthusiasm for your own development
Wage: $16.00 an hour
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