Table Games Supervisor

• Displays a working knowledge of all table games, house rules, counting methods, and procedures in the assigned area. 

• Verifies fill slips, credit slips, and markers for games under supervision. 

• Settles guest disputes, escalating issues to management when appropriate. 

• Engages guests to enhance their experience and models interactive service behaviors. 

• Remains alert to unusual or questionable activities involving guests or team members and reports concerns immediately. 

• Rates guests and promotes Total Rewards cards for new and existing patrons. 

• Maintains knowledge of Title 31/BSA/Underage Gaming regulatory requirements. 

• Accurately maintains table game inventories and player win/loss records. 

• Opens and closes games; changes cards and dice as required. 

• Intervenes in guest or employee conflicts and supports service recovery efforts. 

• Coaches, counsels, and guides team members to ensure proper performance of duties. 

• Champions all Family‑Style Service Programs and Service Standards. 

• Prepares and coordinates periodic performance reviews for assigned personnel. 

• Enforces all company policies and procedures. 

• Informs management of potential safety issues. 

• Maintains key security. 

• Completes all required property initiatives, including Spotlights, Service Standards, and Game Knowledge requirements. 

• Attends all mandatory company and departmental meetings. 

• Provides leadership and direction to dealers and pit staff throughout the shift. 

• High school diploma or equivalent required; college degree preferred.

• Two to five years of casino experience required, preferably in pit operations. 

• Knowledge of multiple games preferred. 

• Strong understanding of casino rules, regulations, and procedures related to pit operations. 

• Excellent customer service, leadership, and communication skills. 

• Ability to read, write, speak, and understand English. 

• Ability to work any day and any shift. 

• Ability to work effectively as part of a team. 

• Must present a well‑groomed, professional appearance. 

Wage: $25.00-$30.00 per hour

ADDITIONAL REQUIREMENTS 

• Ability to stand for long periods. 

• Ability to continuously maneuver around the Table Games Pit area for the duration of the shift. 

• Ability to respond calmly and professionally in a fast‑paced environment. 

• Ability to memorize game rules and procedures. 

• Ability to quickly and accurately perform mathematical calculations. 

• Ability to accurately balance chip banks at the beginning and end of shift. 

• Excellent vision, including peripheral vision, to protect game integrity. 

• Ability to read, verify, and sign documents in a confined workspace. 

• Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust. 

• Ability to bend, reach, kneel, twist, and grip items. 

• Ability to lift up to 25 pounds.