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The primary responsibility of the Beverage Server is to ensure customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.
- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.
- Provides fast (10 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Any other tasks/duties as assigned
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