LEAD PATIENT CARE CRD-INFUSION

Position: Lead Patient Care CRD-Infusion

Department: MVH Infusion Admin

Shift: 8AM-5PM/ 40 hours a week/ 80 hours per pay period 

Facility: Miami Valley North 

The Lead Infusion Center Patient Care Coordinator is responsible for coordination and supervision of scheduling and registrations occurring in the Infusion Centers.  The lead Infusion Center Patient Care Coordinator is responsible for scheduling accurate and timely appointments and modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners. This position requires a detailed knowledge base in scheduling, registration, the Infusion Center department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Lead Infusion Center Patient Care Coordinator is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues.

The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations.  Involvement in departmental and interdepartmental process improvement teams will be expected.

Education

Minimum Level of Education Required: High School completion/ GEDHigh School completion / GED

Additional requirements:N/A

Preferred educational qualifications: Associate degree preferredAssociate Degree N/A

N/A

Experience

Minimum Level of Experience Required: 1-3 years of job-related experience 1 - 3  years of job-related experience

Prior job title or occupational experience: Required: One year of scheduling experience, strong clinical knowledgeRequired: One year of scheduling experience, strong clinical knowledge

Prior specific functional responsibilities: Demonstrated customer contact/ interaction skills. Clear concise verbal communication skills. Examples of complex decision makingN/A

Other experience requirements: Insurance, Prior Authorization, Epic Cadence, Epic Prelude, Epic Beacon, managaing work queues  Insurance, Prior Authorization, EPIC Cadence, Epic Prelude, Epic Beacon, managing workqueues.

Knowledge/Skills

• Excellent interpersonal and communication skills.

• Strong organizational and problem-solving abilities.

• Ability to multi-task and manage multiple projects.

• Ability to work independently and as part of a team.

• Must be able to handle complex questions on the fly.

• Demonstrated proficiency in Microsoft Office products including Word and Outlook.

• Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services.

• Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision.

• Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions

• Ability to work under pressure while interacting in a helpful and courteous manner.