SERVICE ADMINISTRATOR

SCOPE:

Provide administrative support to the service department.

EDUCATION:

High school diploma required, with associate’s or bachelor’s degree in English, Japanese, Business, or related field preferred.

EXPERIENCE/REQUIREMENTS: One to five years of experience in an office environment, preferably in a growing or high-volume business environment. Three to five years of experience with word processing and spreadsheet software. SAP or other ERP system experience a plus. Prior experience in the manufacturing and /or field service industry is a plus but not required. Proficiency in Japanese is a plus. Candidates should maintain flexibility regarding job responsibilities and should be able to coordinate effectively with their counterpart in order to successfully fulfill job duties.

JOB FUNCTIONS: 

Create work orders, purchase requisitions, and invoices in SAP. Update customer information and the install base as needed. Acknowledge and process all incoming customer POs. Triage incoming customer calls and log them in the CRM system. Provide support for all department time and expense reports. Provide support for the closing of all service orders.

Monitor supply levels and order supplies as needed.

All associates shall:

· Know the AAC Corporate, Associate and Customer Vision and the AAC Quality Policy and conduct daily work in a manner that supports achievement of such.

· Perform daily work in compliance with AAC’s objective to continuously improve AAC’s QMS. In order to do this associates must a) understand the definition of “good quality” as it pertains to their work, b) notify supervisor of poor incoming quality issues from upstream suppliers which can take the form of materials, information or processes, c) notify supervisor of poor intra-departmental quality issues which can take the form of material, information or processes, and d) work in a constructive manner to satisfy downstream customers and upstream suppliers to solve problems.

· Understand and work to support achievement of corporate and departmental objectives.

· Work with supervisor to establish and meet individual training and development goals.

· Know and abide by all company policies.

· Act in a professional and ethical manner.