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- One year experience in a hospital setting is preferred
- Business office experience is preferred
- Strong verbal/written communication skills and excellent customer service required
- Ability to handle high levels of stress due to varying and unpredictable situations
- Strong knowledge of medical terminology
- Must have general PC operational knowledge and skills, Microsoft Office
- Provides outstanding customer service.
- Demonstrate ability to perform multiple tasks simultaneously and independently, with minimal supervision.
- Recognize and react to changing priorities.
- Effectively communicate with physicians, peers, and nursing leadership.
- Handles assignment of attending physician for inpatient admission.
- Computer skills must include the ability to input data, retrieve data, and prepare reports.
- Evaluate, coordinate, monitor, and document all activities associated with the transfer process.
- Coordinates communication between the referring physician and the accepting physician.
- Verify organizational capacity and capability prior to any communication with accepting physician.
- Maintain working knowledge of current Trauma criteria and EMTALA guidelines.
- Assesses patient flow and coordinates activities to ensure accurate, timely patient placement.
- Appropriately prioritize placement of internal transfers, direct admissions, ED, and PACU patients.
- Provide patient data to physicians and house supervisor as requested.
- Constant communication with house supervisor regarding patient flow and resource concerns.
- Ensure accuracy of Tele Tracking and Kronos data.
- Coordinate activities related to clinical resource management.
- Maintain accurate records of CSO employees time worked in Kronos.
- Provide reports utilizing Tele Tracking patient flow data and Kronos clinical resource data, as requested.
- Coordinates activities to notify appropriate physician of consult within targeted timeframe.
- Utilization of Vocera, hands-free headsets per department guidelines/policies.
- Performs all other duties as assigned by immediate Supervisor or Manager.
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