ESSENTIAL DUTIES & RESPONSIBILITIES General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned. |
Under limited supervision, this position will: - Implement, administer and continuously optimize Microsoft Intune and Endpoint Manager platforms to manage the full lifecycle of Windows, mobile, and remote workforce devices across corporate and field operations environments.
- Design and implement configuration profiles, compliance policies, and conditional access controls to ensure adherence to corporate cybersecurity standards and regulatory requirements.
- Responsible for packaging, deploying, and maintaining applications using Intune and automated deployment tools.
- Monitor endpoint compliance and security posture by managing patching, antivirus protection, encryption, security policies, and remediation initiatives in partnership with IT Security team.
- Manage mobile device enrollment, application protection policies, and BYOD strategies while ensuring data protection and user productivity.
- Lead the Integration of Intune with Azure AD, Microsoft Defender, SIEM tools, and other enterprise systems to maintain accurate reporting and security visibility.
- Develop and deliver compliance, device health, patch status, software inventory, and audit readiness reports to leadership, identifying trends and recommending corrective actions.
- Serve as escalation support for endpoint and Intune-related issues, collaborate with Service Desk and Infrastructure teams to resolve complex incidents and improve support processes.
- Participate in change management processes, testing new configurations and ensuring controlled rollouts.
- Evaluate, recommend, and implement modern endpoint management practices, including Autopilot, zero-touch provisioning, and cloud-first strategies.
- Perform other duties as assigned.
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QUALIFICATIONS Education, Experience, Licensure (minimum level required) |
- Bachelor’s Degree from an accredited institution.
- Field of Study: Computer Science, Engineering or related field.
- At least three (3) years of experience in endpoint management or systems engineering.
- At least two (2) years of administering Microsoft Intune/Endpoint Manager technology.
- Experience designing and supporting modern endpoint management and security solutions including Entra ID (Azure AD), Autopilot, Conditional Access, Microsoft Defender for Endpoint, and Zero Trust architectures.
- Microsoft certifications such as MD-102, Endpoint Administrator Associate.
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CORE COMPETENCIES List and describe the required factors (i.e. knowledge, skills, abilities, software programs), that are needed for this role. |
- Strong knowledge of Microsoft Endpoint Manager (Intune) and modern device management.
- Advanced understanding of operating systems (e.g. Windows, iOS, Android) and endpoint lifecycle.
- Advanced knowledge of patch management, compliance frameworks, and security standards.
- Familiarity with ITSM tools and ticketing systems.
- Demonstrated ability to maintain documentation, standards, and technical procedures related to endpoint engineering, device security, and lifecycle management.
- Ability to multi-task and manage prioritization of multiple requests within ticketing systems and leadership direction.
- Cross-functional collaboration skills with ability to act as a liaison between end user and internal IT department to meet business needs.
- Ability to analyze technical data, troubleshoot complex issues, and implement effective solutions.
- Effective written and verbal communication skills.
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SUPERVISORY RESPONSIBILITIES |
- Functions as an individual contributor with no supervisory responsibilities.
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WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section. |
Office Related: - Job is primarily performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system.
- The noise level in the work environment is usually moderate.
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
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HOURS / SHIFTS |
- Regular business hours.
- Available for on-call responsibilities on weekends and holidays for urgent issues or emergencies during off hours, as needed.
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PHYSICAL DEMANDS |
- Frequently required to sit, stand, walk, and reach with hands and arms.
- Minimally lift, push, carry and/or move up to 35 pounds.
- Regularly be able to bend, stoop, crouch, etc.
- Usual field site/location visits may present more strenuous exertion than office work.
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TRAVEL Approximate amount of time. |
- Regular travel may be required to other locations.
- Approximate overnight travel is 15%.
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