Service Coordinator

About Welch Equipment 

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees. 

Our core values are: 

• Customer Commitment
• Integrity & Accountability
• Act with Urgency
• Respect & Teamwork

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support. 

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard! 

Position Description 

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Company. This role also collects technicians worked time and enters into ADP. Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes. 

Job Type and Schedule: Full time, M-F 8-hour shift

Benefits 

• Medical, Dental, Vision 
• STD, LTD, and Life insurance 
• Accrued Paid Sick Leave and Vacation 
• 401(k) match 
• Compensation Range:  $23.00 - $26.00 depending on experience

Responsibilities

• Service coordinators are responsible for their assigned technician team 
• Maintain a Work In Process (WIP) according to company policies and expectations.  
• Monitor, collect, and input all technicians worked time daily. 
• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.  
• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc 
• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.  
• Ability to work in a constant state of alertness and safe manner 
• Additional duties as assigned 

Education and Experience

• Possess a High School diploma or General Education Degree (GED) required 
• Proficient in Microsoft Suite (Outlook, Excel, and Word) 
• Very organized 
• Ability to multi-task 
• Work with minimal supervision 
• Problem solving self-starter 
• Attention to detail 
• Excellent written and verbal communication skills 
• Must be customer focused both internally and externally 
• Possess excellent time management skills 
• Must be flexible and able to adapt to varying workloads and environments