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Job Description
Role Summary
The Warehouse & Delivery Associate supports ListenUp’s warehouse, delivery, and logistics operations. This position is a combination of delivery driving, customer service, and warehouse responsibilities.
A key part of this role is safely delivering merchandise to customers, ListenUp locations, and job sites. The ideal candidate is comfortable driving company vehicles, has a clean driving record, and understands the importance of providing professional, friendly service when interacting with customers during deliveries and product drop-offs.
This person will also assist with warehouse operations including receiving inventory, pulling orders, loading vehicles, stocking merchandise, shipping, and maintaining an organized warehouse.
This is a physical, hands-on position that requires a positive attitude, attention to detail, good communication skills, and the ability to work effectively as part of a team. Responsibilities listed are not all-inclusive and may change based on business needs.
Responsibilities
- Safely operate company vehicles to make customer, retail store, and job-site deliveries.
- Provide professional and courteous customer service during deliveries and product drop-offs.
- Assist with delivery of merchandise into customers' homes or businesses, including safely handling and placing products as directed.
- Communicate clearly with customers and coworkers regarding deliveries, schedules, and any issues encountered.
- Safely load, secure, transport, and unload merchandise.
- Receive and unload incoming inventory.
- Stock and consolidate inventory within the warehouse.
- Take physical inventory counts.
- Pull orders for delivery and shipping using an inventory management system and verify inventory accuracy.
- Prepare and load outbound delivery orders.
- Deliver inventory between ListenUp locations.
- Inspect, test, clean, and rate returns and trade-ins.
- Box and ship outbound small-parcel orders.
- Prepare pallets for outbound shipping.
- Assist customers with warehouse will-call pickups and answer incoming phone calls.
- Maintain a clean, organized, and safe warehouse and delivery environment.
- Break down and recycle boxes and other packing materials.
- Transport pallets, Styrofoam, and other recyclable materials to recycling facilities.
- Perform other reasonable duties requested by the Warehouse Manager.
Required Skills
- Clean driving record and commitment to safe driving
- Previous delivery driving experience strongly preferred
- Strong customer service and interpersonal skills
- Comfortable interacting professionally with customers in their homes, businesses, or at delivery locations
- Ability to safely handle and transport merchandise
- Team-oriented attitude
- Strong attention to detail
- Dependable and punctual
- Ability to work effectively in a fast-paced environment
- Ability to learn new processes, systems, and procedures
- Strong verbal and written communication skills
- Comfortable using computers and contemporary business software
Required Experience/Education
- High School Diploma or equivalent
- Delivery, route driving, furniture/appliance delivery, installation support, moving, or other customer-facing delivery experience preferred
Driving Requirements
- Valid driver's license required
- Clean Motor Vehicle Record (MVR) required
- Must meet company requirements to operate company vehicles
- Must be 21 years of age or older due to company vehicle and truck-driving requirements
Physical Requirements
- Ability to lift and carry up to 50 lbs.
- Ability to safely move and handle merchandise during loading, unloading, and customer deliveries
- Standing and walking for extended periods, including up to 8+ hours per day
- Frequent entering and exiting of delivery vehicles
- Regular driving as part of assigned job duties
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